Summary
Overview
Work History
Education
Skills
Timeline
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Ana Karla Castro

Fort Lauderdale,FL

Summary

Dynamic professional with extensive experience in customer service and inventory management at Beatriz's Salon. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in visual merchandising and cash handling, consistently maintaining an organized environment while fostering team collaboration to achieve operational excellence.

Overview

11
11
years of professional experience

Work History

Beauty Assistant

Beatriz's Salon
West Palm Beach, FLORIDA
11.2024 - 04.2025
  • Greeted customers to determine wants or needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Helped maintain a clean and organized work area by stocking shelves and tidying up after each client.
  • Participated in weekly team meetings where ideas were discussed related to improving customer satisfaction ratings.

Waitress Supervisor

Restaurants on the Run
La Habana, Ciudad Habana
07.2014 - 07.2022
  • Explained goals and expectations required of trainees.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Distributed food to service staff for prompt delivery to customers.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Created daily shift schedules for waitstaff according to business needs.
  • Maintained accurate records of sales transactions and inventory levels.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.

Education

High School Diploma -

Roberto Labrada Avila
La Hbana
06-2013

Skills

  • Customer service
  • Visual merchandising
  • Product knowledge
  • Inventory management
  • Point of sale
  • Sales transactions
  • Conflict resolution
  • Cash handling
  • Problem solving
  • Team collaboration
  • Store organization
  • Customer relations management
  • Product presentation
  • Cash register operation
  • Organization
  • Professionalism
  • Client relationship building

Timeline

Beauty Assistant

Beatriz's Salon
11.2024 - 04.2025

Waitress Supervisor

Restaurants on the Run
07.2014 - 07.2022

High School Diploma -

Roberto Labrada Avila

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Ana Karla Castro