Anakay Atland
Fort Lauderdale,FL
Summary
Client-focused Professional with strong background in client service, aviation, and administrative support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Corporate Flight Attendant, CRM Trainer
Jet Edge Aviation
08.2021 - Current
- Provided tailored in-flight experiences for high-profile clients, maintaining a 95%+ satisfaction rating by consistently exceeding service expectations
- Managed catering, safety protocols, and inventory, contributing to a 10% reduction in setup time and increasing team efficiency
- Delivered CRM training for staff, enhancing client interactions and supporting a cohesive, high-performing team
Corporate Flight Attendant
VVIP International
08.2019 - 08.2022
- Supported VIP clients with high-quality, discreet service on Gulfstream, Challenger, and Falcon aircraft, achieving consistent positive client feedback
- Played a role in generating new client engagements, contributing to a positive brand image and professional service standards
- Improved inventory management processes, reducing waste by 8% and streamlining preflight preparations
Home Health Aide
03.2018 - 03.2020
- Provided daily care and support to elderly and disabled clients, focusing on maintaining patient comfort and well-being
- Managed medication schedules and health appointments, ensuring adherence to care plans and promoting client safety
- Assisted with daily living activities, including meal preparation, personal grooming, and errands, fostering an environment of dignity and respect
Lead Bartender
Blue Martini Lounge
12.2017 - 09.2018
- Led a team of bartenders, increasing sales by 15% through upselling techniques and improved customer engagement
- Trained new staff, reducing onboarding time by 20% and enhancing overall service consistency
- Maintained inventory accuracy and quality standards, aligning with high customer expectations
Luxury Sales Associate
Nordstrom
09.2017 - 03.2018
- Excelled in luxury sales, consistently meeting monthly targets and building lasting client relationships, contributing to an increase in repeat clientele
- Recognized for delivering exceptional service, which boosted customer satisfaction and loyalty by aligning products with client needs
- Enhanced the client experience by providing personalized service and product recommendations
Education
Miami Dade College
01.2018
High School Diploma -
St. Catherine High School
01.2007
Skills
- Client Relations & Retention
- Operational Efficiency
- Team Leadership & Training
- Inventory & Resource Management
- Reliability and punctuality
- Problem-solving abilities
Certification
- FAA Certified
- AIRCARE FACTS BBJ
- American Heart Association First Aid, CPR, AED Certified
- Medaire In-Flight Medical Emergency Training
- Silver Lining Food Safety and Plating Certified
Timeline
Corporate Flight Attendant, CRM Trainer
Jet Edge Aviation
08.2021 - Current
Corporate Flight Attendant
VVIP International
08.2019 - 08.2022
Home Health Aide
03.2018 - 03.2020
Lead Bartender
Blue Martini Lounge
12.2017 - 09.2018
Luxury Sales Associate
Nordstrom
09.2017 - 03.2018
High School Diploma -
St. Catherine High School
- FAA Certified
- AIRCARE FACTS BBJ
- American Heart Association First Aid, CPR, AED Certified
- Medaire In-Flight Medical Emergency Training
- Silver Lining Food Safety and Plating Certified
Miami Dade College
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