Anakei Thompkins
Syracuse,NY
Summary
Dynamic professional with a proven track record at Amazon, excelling in streamlining operational processes and enhancing team collaboration. Skilled in coaching and mentoring, I developed innovative training materials that improved employee performance. Adept at managing inventory with precision, I consistently ensured compliance with standard operating procedures while fostering a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Process Guide
Amazon
06.2025 - Current
- Streamlined operational processes to enhance efficiency in package handling and delivery
- Collaborated with team members to maintain high standards of safety and compliance
- Executed daily inventory management procedures to ensure accurate stock levels
- Assisted in training new employees on operational protocols and best practices
Learning Ambassador
Amazon
02.2025 - Current
- Facilitated onboarding sessions for new associates, enhancing team integration and knowledge retention.
- Developed engaging learning materials to support employee training initiatives and skill development.
- Collaborated with cross-functional teams to identify training needs and implement relevant solutions.
- Monitored and assessed training programs for effectiveness, suggesting improvements based on feedback.
Packer Associate
Amazon
11.2024 - Current
- Packaged products accurately for efficient shipment and delivery.
- Operated handheld scanners to track inventory and ensure order accuracy.
- Maintained cleanliness and organization within packing area to enhance workflow.
- Collaborated with team members to meet daily packing goals effectively.
Geriatric Caregiver
Loretto Health & Rehabilitation
11.2021 - 11.2024
- Assisted elderly clients with daily living activities, enhancing comfort and safety.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.
- Monitored and documented health changes, ensuring timely communication with family members and medical staff.
- Administered medications according to prescribed schedules, promoting adherence to treatment plans.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Trained new staff on best practices for patient care and safety protocols.
Sniffer
RAM Fabricating
12.2020 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Tested the pipes to make sure there weren't any leaks for the gas to come thru.
Cashier
Aldi
04.2019 - 11.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas, enhancing shopping experience for customers.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Overnight Stock Associate
Target
11.2016 - 03.2019
- Executed inventory management processes to ensure accurate stock levels and product availability.
- Collaborated with team members to efficiently restock shelves, optimizing product placement for visibility.
- Monitored and maintained cleanliness and organization of stock areas to enhance operational efficiency.
- Utilized handheld devices for scanning and tracking inventory, improving accuracy in stock counts.
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Guest Services Cashier
Target
11.2016 - 03.2019
- Processed transactions efficiently using point-of-sale systems to enhance customer satisfaction.
- Resolved customer inquiries and complaints, ensuring a positive guest experience.
- Maintained accurate cash handling procedures to minimize discrepancies and losses.
- Assisted in training new staff on customer service protocols and operational procedures.
Horticultural Assistant
Department of Parks and Recreation
05.2016 - 11.2016
- Assisted in plant care and maintenance, ensuring optimal growth conditions.
- Supported greenhouse operations by organizing inventory and managing supplies.
- Collaborated with team to implement effective pest management strategies.
- Trained new staff on horticultural best practices and safety procedures.
- Monitored plant health, identifying issues early to mitigate risks effectively.
- Collaborated with fellow horticulture team members to ensure timely completion of tasks and maintenance schedules.
Cashier Supervisor
Green Apple Supermarket
07.2015 - 12.2015
- Supervised daily operations of cash handling and register functions.
- Trained and mentored new cashiers on customer service standards and transaction processes.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
- Resolved customer inquiries and complaints effectively to enhance satisfaction rates.
- Developed training materials for ongoing employee development in cashier procedures.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Teller
Pay-O-Matic
04.2015 - 07.2015
- Processed customer transactions accurately and efficiently, ensuring smooth financial operations.
- Managed cash drawer, maintaining accountability and adherence to cash handling policies.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in training new tellers on operational procedures and customer service standards.
- Collaborated with team members to achieve branch goals and improve overall service quality.
- Conducted regular audits of cash drawers to ensure compliance with regulatory standards.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Medical Office Assistant Certificate - Medical Office Assistant
Franklin Career Institute
Hempstead, NY06-2015
High School Diploma -
High School Redirection
Brooklyn, NY09-1999
Skills
- Standard operating procedures
- Coaching and mentoring
- Collaborative mindset
- Innovation and creativity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20-30 staff members.
- Achieved goal by completing CPT's with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Process Guide
Amazon
06.2025 - Current
Learning Ambassador
Amazon
02.2025 - Current
Packer Associate
Amazon
11.2024 - Current
Geriatric Caregiver
Loretto Health & Rehabilitation
11.2021 - 11.2024
Sniffer
RAM Fabricating
12.2020 - 06.2021
Cashier
Aldi
04.2019 - 11.2020
Overnight Stock Associate
Target
11.2016 - 03.2019
Guest Services Cashier
Target
11.2016 - 03.2019
Horticultural Assistant
Department of Parks and Recreation
05.2016 - 11.2016
Cashier Supervisor
Green Apple Supermarket
07.2015 - 12.2015
Teller
Pay-O-Matic
04.2015 - 07.2015
Medical Office Assistant Certificate - Medical Office Assistant
Franklin Career Institute
High School Diploma -
High School Redirection