Anakin Fitriansyah
Manassas,VA
Overview
4
4
years of professional experience
Work History
Operations Analyst
Airline Tariff Publishing Company
08.2019 - 05.2020
- Handled user requests with password changes and resets utilizing TN3270
- Executed special processing requests within 5 minutes achieving 100% on time delivered
- Monitored daily processes using Control-M and resolved issues when outages occurred
- Utilized ServiceNow ticketing system to resolve users’ issues by researching solutions, guiding clients through corrective steps, and tracked the status of open tickets
Technician Assistant
HVAC
10.2020 - 05.2023
- Inspected components, tested wiring and diagnosed system faults
- Provided technological systems troubleshooting to maintain performance levels.
- Performed troubleshooting and diagnosis on malfunctioning equipment
Server/Assistant Manager
Iron Age
12.2022 - Current
- Generated $15,000 worth of sales a night
- Provide attentive and personalized service to up to 80 guests a night, ensuring a pleasant dining experience
- Diligently monitor tables for an average of 90 minutes for guests needs
- Efficiently manage a section of up to 5 tables and 25 guests at a time, averaging $2,000 in sales
Education
Cybersecurity Career Studies Certificate -
Northern Virginia Community College
Annandale, VASkills
- Configure Windows user and file systems permission
- Create directories and adjust directory permissions using Linux Targets and Command Line
Utilized VM Virtual Box to:
- Configure and modify virtual firewall rules using pfSense
- Analyze network traffic and perform packet traffic using Wireshark and Command Line
Timeline
Server/Assistant Manager
Iron Age
12.2022 - Current
Technician Assistant
HVAC
10.2020 - 05.2023
Operations Analyst
Airline Tariff Publishing Company
08.2019 - 05.2020
Cybersecurity Career Studies Certificate -
Northern Virginia Community College