Ana Carrillo
18001 E Kentucky Ave Apt 203 Aurora,CO
Summary
Dynamic operations manager with extensive experience at KG Facility Solutions, adept at enhancing customer satisfaction and fostering team accountability. Bilingual in English and Spanish, skilled in problem-solving and relationship building, successfully trained and onboarded over 85 employees, leading to improved performance outcomes and compliance adherence.
Overview
8
8
years of professional experience
Work History
Manager
Merit Logistics
09.2022 - Current
- Oversee daily operations to meet the department and customer's needs,
- Including overseeing compliance of 11 associates hiring, onboarding , and training new employees on the safety, and cleaning requirements to maintain compliance.
- Responsible for maintaining budgeted hours.
- Manage work orders and Payroll processing.
- Interview candidates when there are open positions.
- Coordinated work assignments and maintained supply inventory of equipment.
- Facilitates staff meetings and communicated updates, processes, and policy changes to staff.
- Fill in any position as needed.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
KG Facility Solutions
05.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Operations Manager
KG Facility Solutions/Flagship Facility Services
04.2020 - 05.2021
- Oversee daily operations to meet the department and customer's needs, including overseeing compliance of 85 employees, hiring, onboarding and training employees on the safety and cleaning requirements to maintain compliance.
- Responsible for maintaining budget hours. Coordinated work assignments and maintained supply inventory of equipment.
- Represented the company in meetings with internal and external customers.
- Facilitated staff meetings and communications updates, processes, and policy changes to staff.
- Payroll processing.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Custodial Shift Supervisor
Flagship Facility Services Inc.
01.2017 - 04.2020
- Managed inventory of supplies and equipment, ensuring proper usage.
- Organized regular meetings with the custodial team, discussing progress updates, challenges faced, or any concerns that arose.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Education
Vocational - Computerized Accounting
ICDC Collage
Van Nuys, CA11-2010
Skills
Bilingual-Fluent in English/ Spanish
Customer Service
Time Management
Relationships Building
Organization
Problem Solving
Delegation
Team leadership
Timeline
Manager
Merit Logistics
09.2022 - Current
Assistant Manager
KG Facility Solutions
05.2021 - 08.2022
Operations Manager
KG Facility Solutions/Flagship Facility Services
04.2020 - 05.2021
Custodial Shift Supervisor
Flagship Facility Services Inc.
01.2017 - 04.2020
Vocational - Computerized Accounting
ICDC Collage
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