Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana L Gudino

ORLANDO,FL

Summary

Dynamic and reliable professional with extensive experience in customer service at Orlando Pizza and Deli. Proven ability to handle cash transactions accurately while maintaining a clean environment. Recognized for strong teamwork and attention to detail, consistently reducing guest complaints and enhancing customer satisfaction through effective communication and problem-solving skills.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

9
9
years of professional experience

Work History

Cashier

Orlando Pizza and Deli
01.2013 - 10.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy level.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping Floors and emptying trash cans.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.




Room Attendant

Hilton in the Walt Disney World Resort
09.2010 - 01.2013
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Provide towels and toiletries to guests.

Cashier

Benzer Enterprice
05.2007 - 10.2008
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Cook and Waiter

World Cafe
03.2005 - 08.2005
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.

Education

El Redentor
Orlando, FL

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Product restocking
  • Refunds and exchanges
  • Cash drawer balancing
  • Guest inquiries
  • Attention to detail
  • Multitasking and organization
  • Speaking English and Spanish

Timeline

Cashier

Orlando Pizza and Deli
01.2013 - 10.2013

Room Attendant

Hilton in the Walt Disney World Resort
09.2010 - 01.2013

Cashier

Benzer Enterprice
05.2007 - 10.2008

Cook and Waiter

World Cafe
03.2005 - 08.2005

El Redentor

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