Ana L Rivera-Garcia
Holtville,California
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Compassionate possesses gentle touch and caring attitude centered on treating people with dignity and respect.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Caregiver
IHSS Adult Services Program
04.2025 - Current
- Assisted clients with daily living activities, enhancing independence and quality of life.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Administered medication as prescribed, ensuring adherence to health guidelines.
- Maintained accurate documentation of client care plans and progress reports.
- Coordinated transportation for medical appointments, facilitating access to necessary services.
- Implemented safety measures in home environments to prevent accidents and injuries.
- Communicated effectively with healthcare professionals regarding client needs and concerns.
- Adapted care strategies based on individual client preferences and changing circumstances.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
IT Support Specialist
Rivera and Associates
09.2019 - 04.2025
- Provided technical support for hardware and software issues, ensuring timely resolution for end users.
- Assisted in troubleshooting network connectivity problems to maintain operational efficiency.
- Configured and installed new computer systems, enhancing user experience and productivity.
- Educated users on software applications, improving overall proficiency and reducing support tickets.
- Collaborated with team members to identify recurring issues, contributing to process improvement initiatives.
- Maintained inventory of IT equipment, ensuring availability and readiness for deployment as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
Office Manager
Lalo's Auto Repair
01.2009 - 05.2019
- Managed daily office operations, ensuring optimal workflow and resource allocation.
- Developed and implemented efficient administrative processes to enhance productivity.
- Oversaw scheduling and coordination of meetings, optimizing team collaboration efforts.
- Coordinated training sessions for staff on new software tools and operational procedures.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Civil Engineer
Gobierno Del Estado De Baja California
02.2004 - 12.2008
- Developed and managed project schedules, optimizing resource allocation to meet deadlines.
- Evaluated engineering designs for structural integrity, enhancing safety measures across projects.
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Supervised construction progress on-site, addressing any discrepancies or issues promptly while maintaining safety protocols.
Education
Bachelor -
Universidad Autonoma De Baja California
Mexicali Baja California Mexico08-2005
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Active listening
- Reliability and punctuality
- Compassion and empathy
- Conflict resolution
- Attentive to people
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- System administration
- Network maintenance
- Wireless networking
- Computer diagnostics
- Hardware and software repair
- Customer service
Languages
English
Spanish
Timeline
Caregiver
IHSS Adult Services Program
04.2025 - Current
IT Support Specialist
Rivera and Associates
09.2019 - 04.2025
Office Manager
Lalo's Auto Repair
01.2009 - 05.2019
Civil Engineer
Gobierno Del Estado De Baja California
02.2004 - 12.2008
Bachelor -
Universidad Autonoma De Baja California