Ana Laura Castro
Dallas,TX
Summary
Client-oriented Event Coordinator committed to making clients' dreams come true. Skilled in working with clients to plan unique events from start to finish while proactively managing risks and potential problems. Proven leader with success creating cohesive, goal-oriented teams. Creative Social Media Manager with proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Develops vision and achieves objectives through execution of integrated plans.
Overview
14
14
years of professional experience
Work History
Event Coordinator
XOXO Dining
Dallas, TX
01.2022 - 11.2023
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Developed event themes and concepts to ensure successful execution of events.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Analyzed data from previous events in order to improve future ones.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Sourced venues for events in accordance with client needs and preferences.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Collaborated with clients to identify their goals and expectations from the event.
Administrative Office Manager
SG Concrete LLC
Dallas, TX
02.2016 - 11.2021
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Prepared agendas and took minutes during meetings.
- Answered customer inquiries promptly via phone or email.
- Maintained up-to-date records of office expenditures and processed reimbursement forms.
- Provided administrative support to staff members, including scheduling meetings and events.
- Ensured compliance with all legal requirements related to the office's functions.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Supported sales and marketing initiatives by scheduling client events.
Sales Associate and Costumer Service Expert
Hilton Anatole
Dallas, TX
03.2010 - 08.2015
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
North Dallas High School
Dallas, TX05-2006
Skills
- Meeting planning
- Catering Coordination
- Special events planning
- Sales contract management
- Operations Oversight
- Social Media Management
- Social Media Promotion
- Logistics Management
- Event Planning
- Photo and Video Editing
- Brand Promotion
- Digital Media
- Content Development
- Content Creation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Event Coordinator
XOXO Dining
01.2022 - 11.2023
Administrative Office Manager
SG Concrete LLC
02.2016 - 11.2021
Sales Associate and Costumer Service Expert
Hilton Anatole
03.2010 - 08.2015
North Dallas High School
Similar Profiles
Ruben De LoeraRuben De Loera
General Manager at Xoxo Dining RoomGeneral Manager at Xoxo Dining Room
Alejandro VasquezAlejandro Vasquez
Waiter at Xoxo Dining RoomWaiter at Xoxo Dining Room
PHUONG PHAMPHUONG PHAM
WAITRESS at Xoxo LoungeWAITRESS at Xoxo Lounge