Ana Laura Torres Rechy
Krum,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking Physician dedicated to improving patient health and wellness with proactive strategies. Analytical in approaching individual concerns and talented in leveraging wealth of medical training and contemporary knowledge to formulate successful plans. Talented in handling high volume of diverse patients and leading support staff to maximize outcomes.
Overview
8
8
years of professional experience
Work History
Pharmacy Manager
Farmacia TuSalud
Tlalnepantla De Baz, Estado De México
08.2017 - 10.2023
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Maintained records management system to process personnel information and produce reports.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
Family Medicine Physician
Farmacias TuSalud
Tlalnepantla De Baz, Estado De México
08.2015 - 10.2023
- Maintained accurate documentation in electronic health records system.
- Provided diagnosis, treatment and follow-up care to patients with acute and chronic illnesses.
- Achieved consistent referrals and high patient satisfaction scores by providing exceptional care and support.
- Determined and prescribed medication, dosages, and schedule given patient's condition and allergies.
- Analyzed reports and findings of tests and examinations and diagnosed condition of patients.
- Monitored the progress of chronic conditions such as diabetes, hypertension, obesity, providing guidance on diet, exercise and medication regimens.
- Educated patients on diagnoses, treatments and medications and self-management to drive recovery and outcome goals.
- Responded promptly to patient inquiries via telephone or email.
- Participated in community outreach programs educating the public about preventative health care measures.
- Promoted health by advising patients about diet, hygiene and methods for prevention of disease.
- Coordinated referrals to specialists when needed for further evaluation or treatment.
- Ordered laboratory tests, x-rays and other diagnostic procedures as necessary.
- Prescribed medications according to patient needs.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Ph.D. - Medicine
Universidad Justo Sierra
CDMX08-2014
Skills
- Occupational Health
- Multidisciplinary Collaboration
- Preventive Medicine
- Health Promotion
Languages
English
Limited
Spanish
Professional
Timeline
Pharmacy Manager
Farmacia TuSalud
08.2017 - 10.2023
Family Medicine Physician
Farmacias TuSalud
08.2015 - 10.2023
Ph.D. - Medicine
Universidad Justo Sierra
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