Ana Laura Vernaglia
Los Angeles,CA
Summary
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
3
3
years of professional experience
Work History
Server
The Water Front Venice
06.2023 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Answered customers' questions, recommended items, and recorded order information.
Server
The Butcher's Daughter Venice
06.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Rockenwagner Bakery
09.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Tsujita La Artisan Noodle
06.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Escola Aradas
Sao Paulo, Brazil12-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- High volume dining
- Sales expertise
- Performance improvement
- Point of sale operation
- Calm demeanor
- Hospitality service expertise
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Water Front Venice
06.2023 - 10.2024
Server
The Butcher's Daughter Venice
06.2023 - 06.2024
Server
Rockenwagner Bakery
09.2022 - 10.2023
Server
Tsujita La Artisan Noodle
06.2021 - 02.2022
High School Diploma -
Escola Aradas
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