Summary
Overview
Work History
Education
Skills
Timeline
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Analda Joseph

Fort Edward

Summary

Dynamic Retail Lending Specialist with a proven track record at Arrow Bank, excelling in loan origination and customer service. Recognized for enhancing client satisfaction through personalized consultations and effective problem-solving. Strong teamwork and organizational skills fostered high retention rates and successful loan management across diverse portfolios. Committed to continuous professional development.

Overview

5
5
years of professional experience

Work History

Retail Lending Specialist

Arrow Bank
06.2024 - Current
  • Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
  • Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
  • Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
  • Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
  • Managed a diverse portfolio of loans across various sectors, demonstrating versatility and adaptability within the lending specialist role.
  • Improved customer satisfaction by delivering personalized loan consultation services tailored to individual financial needs.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Participated in ongoing training programs to enhance professional skills and stay current with industry best practices.
  • Monitored pipelines to track and log status of loans.
  • Processed loan applications and monitored progress from start to finish.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Cashier

Cumberland Farms
09.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Worked with floor team and managers to meet wide range of customer needs.

Soldier

US Army
07.2020 - 2023
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
  • Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
  • Assisted in development of strategic plans, contributing to successful missions.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Responded to and assisted in medical emergencies.

Education

Construction Trades & Business

Mechanicville High School
Mechanicville
06-2020

Skills

  • Loan servicing
  • Documentation review
  • Loan origination
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational skills

Timeline

Retail Lending Specialist

Arrow Bank
06.2024 - Current

Cashier

Cumberland Farms
09.2023 - 06.2024

Soldier

US Army
07.2020 - 2023

Construction Trades & Business

Mechanicville High School

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