Summary
Overview
Work History
Education
Skills
Timeline
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Analea Brown

Brandon,MS

Summary

Dynamic retail professional with extensive experience at multiple stores, excelling in customer service and cash handling accuracy. Proven track record in training staff and enhancing sales through effective visual merchandising. Adept at multitasking and fostering customer loyalty, consistently achieving sales targets while maintaining a welcoming store environment.

Overview

4
4
years of professional experience

Work History

Keyholder

Ally Oops Boutique
07.2024 - 04.2025
  • Posting on social media as well as modeling the clothing for the online website.
  • Changing mannequins to display new items for seasons, weather, and upcoming holidays.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Tried to take time with every customer and have meaningful conversations to fully understand their needs and how I could help.

Key Holder/Assistant Shift Manager

W By Azwell
02.2023 - 07.2024


  • Managed store personnel by delegating tasks and supervising daily operations.
  • Changed large displays of mannequins to accommodate for new inventory and seasons.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Wrote checks for incoming packages and inventory via UPS.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Steamed, tagged, inventoried new clothing.

Lead Key Holder

Hobby Town
07.2021 - 01.2023
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
  • Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

University of Mississippi High School
05-2023

Skills

  • Training and mentoring
  • Cash handling accuracy
  • Customer service
  • Store maintenance
  • Inventory monitoring
  • Sales proficiency
  • Opening and closing coordination
  • Multitasking and prioritizing
  • Social Media marketing

Timeline

Keyholder

Ally Oops Boutique
07.2024 - 04.2025

Key Holder/Assistant Shift Manager

W By Azwell
02.2023 - 07.2024

Lead Key Holder

Hobby Town
07.2021 - 01.2023

High School Diploma -

University of Mississippi High School

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Analea Brown