Summary
Overview
Work History
Education
Skills
Websites
Volunteer Work
Certification
Timeline
Generic

Analee Alford

Westerville,OH

Summary

Knowledgeable customer experience coordinator and creative problem solver. Adept at multitasking in fast-paced environments and providing successful solutions. Proven skill in establishing rapport with clients. Equipped with a background in creative design, customer service, administration, and over 3+ years in promotional marketing.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Web Account Specialist & Customer Experience Coordinator

Leaderpromos
Columbus, OH
12.2020 - Current
  • Direct point of contact for one of the highest grossing web accounts in company
  • Process account web sales, communicating with warehouse and third party vendors to confirm program pricing, review contracts, and ensure timely production
  • Utilize telephone, online chat, and email platforms to deliver outstanding customer service and assist with site navigation.
  • Create and maintain documented work processes for training and review
  • Lead and cross-train fellow customer service associates
  • Contribute to improved profit margins year over year

Graphic Designer (Freelance)

Red Tag Studios
Columbus, OH
08.2020 - 11.2020
  • Conceptualized and developed graphics products for local and national political clientele
  • Developed web and print production materials such as brochures, flats, and oversized postcards
  • Employed design fundamentals when selecting typography, composition, layout, and color, creating the most effective mood to tell client's story
  • Digitally edited photographs.

Server/Waitress

Northstar Cafe in Uptown Westerville
Westerville, OH
03.2020 - 08.2020

Venue/ Event Staff

Jorgensen Farms
Westerville, OH
03.2019 - 03.2020
  • Set up and prepared venue space for incoming vendors, tours, events, and design teams
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
  • Performed diversified functions with minimal oversight, including inventory counting, minor repairs, and venue inspections.

Graphic Design Intern

WhiteSpace/ Abbott Laboratories
Columbus, OH
06.2019 - 02.2020
  • Designed aesthetically-pleasing advertisements to highlight and showcase top brands such as PediaSure and First Check
  • Used Adobe Creative Suite to create visually compelling layout designs to be implemented for social media, web, print, and large-format signage
  • Collaborated with Traffic Manager and Associate Creative Director to discuss project outline, timelines, imagery, and focus
  • Upheld and preserved brand standards across all assigned accounts.

Warehouse Associate/ Returns

Limited Brands/Victoria Secret
Reynoldsburg, OH
12.2018 - 03.2019

Grounds Maintenance

Columbus Zoo And Aquarium
Powell, OH
05.2017 - 12.2018
  • Provided proper upkeep of park facilities, sidewalks, parking lots, landscaping, and other grounds features, removing trash and debris
  • Met with supervisors and organizing committees to plan scope and layout of events
  • Cleaned and broke down/set up chairs and tables to prepare facilities for events
  • Installed decorations, such as flags, banners, and festive lights on grounds and in exhibits.

Administrative Support/ Mailroom

Columbus College of Art & Design
Columbus, Ohio
02.2015 - 05.2018
  • Organized and delivered campus mail to clients, residents, and inner-office executives
  • Performed administrative tasks including but not limited to printing, faxing, emailing, answering phone calls, scanning and mailing packages, and stocking inner office and campus supplies.

Administrative Assistant/Receptionist

GoldShield Fiberglass
Decatur, IN
06.2013 - 08.2014
  • Organized important inner-office files and records, as well as shop inventory
  • Logged important business invoices and purchase orders for accounting
  • Performed administrative tasks including but not limited to answering phone calls, emails, printing, faxing, stocking supplies, filing, and labeling
  • Welcome all incoming visitors and employees
  • Assist in navigating incoming deliveries and freight
  • Sort and deliver all inner-office mail.

Education

Bachelor of Fine Arts - Illustration

Columbus College of Art & Design
Columbus, OH
01.2018

Skills

  • Graphic Design & Illustration
  • Web and Print Materials
  • Social Media Design
  • Adobe Creative Suite
  • Promotional Marketing
  • Microsoft Office
  • Leadership
  • SharePoint
  • Vendor Relations
  • Ariba

Volunteer Work

OSU Museum of Biological Diversity: Fish Division

With the teaching and direction of the museum curator, sorted, categorized, and labeled existing Ohio fish samples by species for environmental and educational documentation.

Curator and Facilities Director: Marc Kibbey

Certification

  • Stream Monitoring Using Aquatic Insects/ Macroinvertebrates (cQHEI)/ Level I QDC, 08/01/23, Present, Midwest Biodiversity Institute

Timeline

Web Account Specialist & Customer Experience Coordinator

Leaderpromos
12.2020 - Current

Graphic Designer (Freelance)

Red Tag Studios
08.2020 - 11.2020

Server/Waitress

Northstar Cafe in Uptown Westerville
03.2020 - 08.2020

Graphic Design Intern

WhiteSpace/ Abbott Laboratories
06.2019 - 02.2020

Venue/ Event Staff

Jorgensen Farms
03.2019 - 03.2020

Warehouse Associate/ Returns

Limited Brands/Victoria Secret
12.2018 - 03.2019

Grounds Maintenance

Columbus Zoo And Aquarium
05.2017 - 12.2018

Administrative Support/ Mailroom

Columbus College of Art & Design
02.2015 - 05.2018

Administrative Assistant/Receptionist

GoldShield Fiberglass
06.2013 - 08.2014

Bachelor of Fine Arts - Illustration

Columbus College of Art & Design

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Analee Alford