Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Analee Case

Jacksonville,FL

Summary

Dynamic and results-driven professional with strong leadership and customer service skills. Proven success in staff training and event coordination, enhancing guest experiences and fostering loyalty. Adept at multitasking and maintaining food safety standards while exceeding sales goals and optimizing operations. Committed to making meaningful contributions to organizational growth and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Server

The District
11.2020 - 05.2024
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Enhanced guest experience by providing attentive and personalized service during their dining visit.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.

Dinning Room Manager

Joe's Crab Shack
06.2019 - 03.2020
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Streamlined operations by creating efficient schedules for all dining room staff member
  • Boosted employee morale and retention through effective communication and team-building activities.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations for all FOH.
  • Purchased food and alcohol cultivating strong vendor relationships.

Catering Sales Manager

Chart House
06.2017 - 06.2019
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Built strong partnerships with local businesses for referrals, expanding the company''s clientele base.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.

Education

High School Diploma -

First Coast
Jacksonville, FL
2003

Skills

  • Willingness to learn
  • Customer service
  • Strong leadership
  • Food safety
  • Staff training and development
  • Attention to detail
  • Task delegation
  • Multitasking
  • Event coordination
  • Organizational skills
  • Adaptability and flexibility
  • Rapport and relationship building

Certification

  • Florida Responsible Vendor Alcohol Server, LIQUORexam.com - Exp 04/2028
  • ServSafe, SafeStaff FRLA Exp 04/2028

Timeline

Lead Server

The District
11.2020 - 05.2024

Dinning Room Manager

Joe's Crab Shack
06.2019 - 03.2020

Catering Sales Manager

Chart House
06.2017 - 06.2019

High School Diploma -

First Coast

Similar Profiles

CREATE PROFILE