AnaLee Herrera
Alsip,IL
Summary
Adept at leading teams and enhancing customer experiences, I excelled at Paisans Pizzeria by implementing efficient cash handling and inventory management, boosting service efficiency. My strong problem-solving abilities and commitment to teamwork have consistently improved operational flow and customer satisfaction, showcasing my ability to exceed in fast-paced environments.
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Paisans Pizzeria
05.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Operated POS cash register and equipment to collect payments.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Catering Manager
Del Corazon Catering and Taquizas
07.2019 - 06.2024
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Designed catering packages to increase sales and customer experience.
- Worked with chefs to plan menus according to client needs and budgets.
- Streamlined kitchen operations, ensuring timely preparation and delivery of high-quality dishes.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
Winner’s Circle Staff
Dave & Buster's
08.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with company policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Goodwill Inc
01.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers. The
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Dwight D. Eisenhower High School
Blue Island, IL05-2022
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- File Management
- Food presentation
- Inventory Management
- Problem-solving skills
Timeline
Cashier Team Lead
Paisans Pizzeria
05.2024 - Current
Winner’s Circle Staff
Dave & Buster's
08.2023 - 02.2024
Sales Associate
Goodwill Inc
01.2023 - 07.2023
Catering Manager
Del Corazon Catering and Taquizas
07.2019 - 06.2024
High School Diploma -
Dwight D. Eisenhower High School
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