Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Lee Palencia

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service at O'Reilly Auto Parts. Proven ability to build relationships and enhance customer satisfaction through effective problem-solving and teamwork. Bilingual communicator skilled in managing high-stress situations while maintaining a positive environment. Committed to promoting product availability and store appeal.

Overview

6
6
years of professional experience

Work History

Sales Associate

O'Reilly Auto Parts
06.2023 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Home Health Care Provider

American Medical Home Health
03.2020 - 07.2023
  • Assisted patients with daily living activities, promoting independence and preserving dignity.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Front Desk Receptionist

Crown Plaza Hotel
09.2018 - 01.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Sales Associate

Spectrum
09.2018 - 12.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

McLennan Community College
Waco, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Fluent bilingualism

Languages

English
Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Sales Associate

O'Reilly Auto Parts
06.2023 - 02.2025

Home Health Care Provider

American Medical Home Health
03.2020 - 07.2023

Front Desk Receptionist

Crown Plaza Hotel
09.2018 - 01.2020

Sales Associate

Spectrum
09.2018 - 12.2019

McLennan Community College

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