Hi, I’m
Alaya Nicole Alexander
Murfreesboro,TN
Summary
Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 5 years of sobriety and ready to help others reclaim lives through use of proper services.
Overview
19
years of professional experience
1
Certification
Work History
Gigpros
Server
08.2023 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Old Time Pottery Inc.
Internal Auditor
01.2023 - Current
Job overview
- Identified and reported audit issues.
- Reported recommendations to improve internal controls.
- Produced audit reports.
- Recommended new methods to improve internal controls and operating efficiency.
- Ensured all inventory was present and intact
Best Western
Front Desk Agent
05.2022 - 01.2023
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Service Management Systems Inc.
Human Resources Officer
02.2005 - 04.2006
Job overview
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Education
State Of TennesseeNashville, TN
Certificate from Certified Peer Recovery Specilist
Draughons Junior CollegeNashville, TN
Associate of Science from Computer And Information Sciences
05.2004
Skills
- Kernel Patches
- Pos Operation
- Design Solutions
- Mass Storage Deployment
- Community Services Information
- Relationship Issues Management
- Developing Agendas
- Dynamic Communication Skills
- Effective Listening
- Group Facilitation Support
- Suicide Intervention
- Motivational Enhancement Therapy
- Creative Thinking
- Life Management
Certification
- Certified Peer Recovery Support Specialist, State of Tennessee - Part 1 completed
Timeline
Server
Gigpros
08.2023 - Current
Internal Auditor
Old Time Pottery Inc.
01.2023 - Current
Front Desk Agent
Best Western
05.2022 - 01.2023
Human Resources Officer
Service Management Systems Inc.
02.2005 - 04.2006
State Of Tennessee
Certificate from Certified Peer Recovery Specilist
Draughons Junior College
Associate of Science from Computer And Information Sciences
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