Analhi Rey
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Interim Teacher
Plainview ISD
09.2022 - 08.2025
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
- Implemented differentiated instruction strategies to meet diverse student needs and learning styles.
- Collaborated with parents and faculty to develop individualized learning strategies for struggling readers.
- Integrated technology tools to support literacy development and foster a love for reading.
- Analyzed assessment data to inform instructional decisions and track student growth effectively.
- Boosted student fluency rates by utilizing effective instructional strategies during small group instruction.
- Affirmatively communicated and promoted positive attitude with each and every student.
- Guided students in making connections between texts and their own experiences to enhance comprehension.
Administrative Assistant
Accolade
11.2017 - 06.2019
- Audit patient charts
- Check authorization for nurse, physical therapy, etc
- Schedule nurse visits
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Authored clear and professional business documents.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist/Patient Referral Specialist
West Texas Family Medicine
02.2015 - 02.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Post payments to patient account, followed up with patients balance account
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Bachelor of Arts - Spanish, English
Texas Tech University
Lubbock, TXHigh School Diploma -
Hale Center High School Hale Center
Hale Center, TX05.2008
Skills
- Healthcare Organization Management
- Recruitment, Selection and Retention
- Punctual
- Microsoft Office
- Insurance Knowledge
- Technical Support
- Spanish fluency
- 74 WPM typing speed
- Customer and client relations
- Process optimization
Timeline
Interim Teacher
Plainview ISD
09.2022 - 08.2025
Administrative Assistant
Accolade
11.2017 - 06.2019
Receptionist/Patient Referral Specialist
West Texas Family Medicine
02.2015 - 02.2017
Bachelor of Arts - Spanish, English
Texas Tech University
High School Diploma -
Hale Center High School Hale Center
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