Natalie Guerra Gonzalez
Magnolia,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
Memorial Hermann Hospital
09.2025 - Current
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Maintained cleanliness and organization of patient rooms, promoting a hygienic environment.
- Supported patients with daily living activities, enhancing their overall well-being.
- Documented patient information accurately in electronic health records system for continuity of care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated personal hygiene management, feeding and ambulation.
Office Manager/Clinical Coordinator and MA
Jesus Beltran, MD
03.2021 - 07.2025
- Provided comprehensive patient care in both family medicine and cosmetic settings, medication reconciliation, allergy verification, and chief complaint documentation.
- Coordinated office operations to ensure efficient workflow and resource management
- Implemented scheduling systems to optimize appointment bookings and reduce patient wait times
- Performed direct patient care, including vital signs, medication/allergy verification, medical history updates, and pre-procedure assessments.
- Oversaw daily clinic operations, including scheduling, patient check-in, provider calendar management, and maintaining patient flow for busy practices.
- Trained and supported new staff on clinical workflows, safety protocols, patient communication, and office procedures.
- Assisted the physician during family medicine exams, minor procedures, wound care, suture removal, ear lavage, EKGs, and point-of-care testing (strep, flu, UA, glucose, COVID, and pregnancy test).
- Managed inventory of injectables, vaccines, medications, medical supplies, and PPE; performed expiration checks, and placed reorders.
- Managed referrals, prior authorizations, medication refills, and coordination for primary care and cosmetic patients.
- Handled POS transactions, invoicing, refunds, and membership billing for services; verified insurance, and processed payment for medical visits.
- Assisted providers during injectable, laser, and invasive procedures by preparing sterile trays, setting up equipment, and ensuring proper patient positioning.
- Ensured the reception area and clinic spaces remained clean, organized, and aligned with a high-end aesthetic brand.
Insurance Verification Specialist/Medical Biller
Houston Fertility Institute
02.2015 - 04.2018
- Verified insurance eligibility and benefits for fertility treatments, ensuring accurate patient coverage.
- Managed pre-authorization processes for various services, streamlining patient approval timelines.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
- Performed specialized medical billing for infertility services, including IVF, IUI, ultrasound monitoring, diagnostic labs, ovarian stimulation, and reproductive procedures.
- Submitted claims to commercial insurers and infertility benefit managers; corrected claim errors, and resubmitted clean claims to reduce denials.
- Reviewed EOBs/ERAs, identified underpayments or denials, and performed follow-up with payers to resolve reimbursement issues.
- Processed medical claims with accuracy, ensuring compliance with insurance guidelines.
Office Manager/Head of HR
I&I Trucking Inc
08.2009 - 12.2013
- Streamlined office operations, enhancing workflow efficiency and team productivity.
- Managed scheduling and logistics for transport routes, ensuring timely deliveries.
- Coordinated communication between departments to improve service delivery and response times.
- Oversaw inventory management, reducing discrepancies through diligent tracking and organization.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Completed biweekly payroll for 21 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed full-cycle recruitment for CDL drivers, dispatchers, mechanics, safety personnel, and administrative staff.
- Ensured compliance with federal and state labor laws, DOT/FMCSA regulations, and company safety standards.
- Developed and enforced company HR policies on attendance, safety, workplace conduct, performance, and FMCSA compliance.
Sales Associate
Hollister.Co
08.2008 - 07.2009
- Delivered exceptional customer service to enhance shopping experience and build brand loyalty.
- Assisted in merchandising strategies to effectively showcase products and drive sales growth.
- Maintained accurate inventory records, ensuring product availability and minimizing stock discrepancies.
- Trained new team members on operational procedures, fostering a collaborative work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
Certificate of Technical Studies - Medical Billing Specialist
Texas School Of Business
Houston, TX04-2015
High School Diploma -
Tomball High School
Tomball, TX06-2010
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Catheter care
- Blood glucose monitoring
- Specimen collection
- Professional bedside manner
- Patient services
- EKG interpretation
- Sterilization techniques
- IV insertion
- Wound care
- Medical laboratory procedures
- Basic nursing care
- HIPAA compliance
- Vital signs
- CPR/AED
- Patient care technician (PCT)
- Office Management
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician
Memorial Hermann Hospital
09.2025 - Current
Office Manager/Clinical Coordinator and MA
Jesus Beltran, MD
03.2021 - 07.2025
Insurance Verification Specialist/Medical Biller
Houston Fertility Institute
02.2015 - 04.2018
Office Manager/Head of HR
I&I Trucking Inc
08.2009 - 12.2013
Sales Associate
Hollister.Co
08.2008 - 07.2009
Certificate of Technical Studies - Medical Billing Specialist
Texas School Of Business
High School Diploma -
Tomball High School