Analia Balli
Las Vegas,NV
Summary
Experienced VIP Representative seeking to expand work experience within the hospitality industry. Skilled in cash and financial management, thriving in fast-paced environments, and effectively collaborating with teams or clients to achieve desired outcomes. Polished Hotel Concierge with exceptional qualifications in hospitality management, adept at handling travel arrangements. Organized and dependable candidate proficient at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team goals.
Overview
3
3
years of professional experience
Work History
VIP Representative
Bellagio Hotel and Casino
Las Vegas , NV
03.2024 - Current
- Developed strong relationships with frequent guests, anticipating their preferences and tailoring services accordingly.
- Organized exclusive events for VIP guests, creating memorable experiences that encouraged loyalty and repeat business.
- Enhanced guest experience by providing personalized service and addressing individual needs.
- Conducted pre-arrival outreach to confirm reservations, preferences, and special requests for VIP clientele.
- Managed guest complaints with professionalism, resolving issues promptly and effectively.
- Coordinated transportation arrangements including flights, private car services or limousine pick-ups according to client preferences.
- Served as liaison between guests and hotel staff, facilitating communication and ensuring satisfaction.
- Streamlined check-in process for VIPs, ensuring minimal wait time and prioritizing their needs.
- Collaborated with various departments to coordinate special requests and accommodations for VIP guests.
- Improved efficiency in guest registration process by implementing digital tools tailored towards the needs of VIP clients.
- Reviewed and analyzed guest feedback to identify areas for improvement, implementing changes that led to a higher level of overall satisfaction among VIP clients.
- Assisted VIP guests in booking reservations for events, dining, and transportation to ensure a seamless visit.
- Monitored inventory levels of VIP amenities, replenishing stock as needed to maintain exceptional standards of hospitality.
- Maintained a strong knowledge of event schedules and venue details to provide accurate information to guests.
- Offered personalized recommendations for local attractions based on specific interests of each VIP guest.
- Trained new team members on best practices for handling VIP clientele, fostering a culture of high service standards across the department.
- Worked closely with security personnel to ensure the safety and privacy of all high-profile clients during their stay.
- Increased customer satisfaction ratings by consistently delivering attentive service that exceeded expectations.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted with luggage handling, valet services and concierge services.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled and confirmed restaurant reservations for guests.
Housekeeping Status Dispatcher
Bellagio Hotel and Casino
Las Vegas , NV
06.2022 - 03.2024
- Dispatch calls for Room Attendants, Floor Managers, Front Desk, Concierge
- Experience with HotSOS program, Opera PMS and Rex to effectively complete daily housekeeping operations
- Send email communication to housekeeping team of welfare checks/water management
- Email housekeeping detail report to hotel operations to show room updates and clean status
- Collaborate with Engineer dept, front desk management, and housekeeping team to efficiently get out of order rooms back to company quality standard
- Assist room coordinator and front desk team on providing vacancy status for remaining departures for the day.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Uncle’s Farm
03.2022 - 06.2022
- Maintain and organize animals in a timely manner
- Communicate with other helpers to achieve tasks efficiently
- Collaborate with other helpers to solve unexpected tasks.
FireHouse Subs
03.2021 - 03.2022
- Manage financial transactions and organize cash
- Actively apply company principles to reduce costs
- Deliver friendly and professional customer service
- Communicate effectively with staff to ensure synced environment
- Train and supervise incoming store clerks.
Education
Bonanza Highschool
Las Vegas, NevadaSkills
- Committed to maintaining task integrity
- Proficient in Microsoft Word & Outlook
- Great work ethic and professionalism
- Excellent communication skills
- Bilingual w/ Spanish
Timeline
VIP Representative
Bellagio Hotel and Casino
03.2024 - Current
Housekeeping Status Dispatcher
Bellagio Hotel and Casino
06.2022 - 03.2024
Uncle’s Farm
03.2022 - 06.2022
FireHouse Subs
03.2021 - 03.2022
Bonanza Highschool
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