Analia Dominguez Acosta
Phoenix,AZ
Summary
Detail-oriented Billing and Administrative Assistant Specialist with extensive experience supporting vocational rehabilitation and OIB programs in collaboration with Knowledge Services. Strong background in service billing, high-volume data entry, record management, and documentation review, with a consistent focus on accuracy and compliance. Experienced in using electronic systems, databases, and Microsoft Office tools to track authorizations, process claims, and compile detailed reports. Proven ability to handle confidential information, meet strict deadlines, and coordinate effectively with providers, internal teams, and external stakeholders to support efficient billing and administrative operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative and Billing Specialist
Collaborative Technology Solutions LLC
Phoenix, AZ
09.2024 - Current
- Generated accurate invoices using automated billing systems and tools.
- Reviewed and reconciled daily transactions to maintain financial accuracy.
- Worked with team members to identify and develop process improvements.
- Manage end-to-end Knowledge Services billing for VR and OIB programs, ensuring accurate and timely submission of service summary forms.
- Perform detailed data entry and record-keeping across multiple internal systems.
- Maintain organized client records in Google Drive, including uploading finalized reports, and maintaining documentation links.
- Coordinate with instructors, coordinators, counselors, and billing staff to resolve reporting discrepancies, missing documentation, and authorization issues.
- Perform ongoing data entry and record-keeping across billing trackers, service trackers, and authorization spreadsheets.
- Verify client authorizations, service hours, and reporting periods prior to billing submission.
- Track and resolve pending confirmations, signatures, and authorization issues in collaboration with coordinators, and instructors.
- Maintain organized, confidential client records, and support monthly and ongoing reporting cycles.
- Prepare and submit service summary forms, and supporting documentation for invoicing and compliance.
- Communicate professionally via email and chat with internal teams and external partners regarding case status and requirements.
- Assist with process improvement, spreadsheet creation, and tracker organization for monthly reporting cycles.
- Submitted and tracked assistive technology equipment requests via email, monitored sales quotes, and coordinated follow-ups with vendors.
- Managed ATEI assessment and report submissions, reviewed feedback, and distributed weekly report updates to relevant team members.
- Created and maintained custom Google Sheets trackers to monitor services, equipment requests, billing, and reporting progress.
- Drafted, sent, and tracked professional email communications related to equipment orders, authorizations, and service coordination.
- Maintained independent contractor records, including the creation and management of personal invoices and task logs.
Cash Office Administrator
Lowe's
Glendale, AZ
12.2023 - 12.2024
- Count, verify, and reconcile cash, checks, credit card transactions, and other forms of payment from registers at the beginning and end of shifts.
- Prepare daily bank deposits, and ensure all cash is accounted for.
- Investigate discrepancies in cash handling and register reports.
- Ensure compliance with company policies regarding cash control and security.
- Maintain accurate financial records and documentation for audits.
- Generate reports on cash flow, shortages, overages, and register transactions.
- Log transactions into the system, and ensure that financial records are up to date.
- Collaborate with managers to address financial discrepancies, and improve processes.
- Assist with payroll verification, or store expenses as required.
- Register Reconciliation Reports: Verify that the cash collected matches the sales recorded in the system.
- End-of-Day Reports: Prepare summary reports showing total transactions, cash flow, and deposit amounts.
- Voided Transactions and Refund Logs: Track all refunds, voided sales, and discount applications to prevent fraud.
Education
Certification Esthetician - Esthetician
Paul Mitchell The School Phoenix
3423 W Bethany Home Rd, Phoenix, AZ 8501710-2023
High School Diploma -
Summit High School
728 E McDowell Rd, Phoenix, AZ 8500607-2021
Skills
- Attention to detail
- Client record management
- Spreadsheet creation
- Fast typing speed
- Audit and reporting support
- Microsoft Office (Word, Excel, Outlook)
- Multitasking
- Professional written and verbal communication
- Bill payment and record keeping
- Data entry procedures
- Data reporting
- Administrative support
- Record keeping and file management
- Document review and processing
- Authorization tracking
- Databases and online portals
- PDF and document management tools
- HIPAA and confidentiality compliance
- Electronic health records (EHR) systems
Languages
English
Professional
Spanish
Professional
Certification
Cash Office Certification
Affiliations
Marketing, Community Resource & Job Fair - Phoenix, AZ (2025)
References
References available upon request.
Timeline
Administrative and Billing Specialist
Collaborative Technology Solutions LLC
09.2024 - Current
Cash Office Administrator
Lowe's
12.2023 - 12.2024
Certification Esthetician - Esthetician
Paul Mitchell The School Phoenix
High School Diploma -
Summit High School