Analia Raza
Port St Lucie,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Office Manager
ALL VIP CARE HOME CARE
01.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with caregivers, and nurses.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Managed 15 employees with various personalities and from different cultures for large 700-clients.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Increased team productivity, leading regular training sessions on new healthcare compliance policies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Scheduling Coordinator
Atlantic In Home Care
08.2017 - 01.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Contributed to team success by providing backup scheduling support during peak times.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
Sales Associate
Jewelry Palace
10.2000 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Business Administration
Universidad De Panama
Panama, PanamaBachelor in Commerce -
Instituto Justo Arosemena
Panama, Panama12.1995
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Scheduling and calendar management
- Administrative Support
- Scheduling Coordination
- Employee Supervision
- Schedule Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Scheduling Coordinator
Atlantic In Home Care
08.2017 - 01.2021
Office Manager
ALL VIP CARE HOME CARE
01.2017 - Current
Sales Associate
Jewelry Palace
10.2000 - 12.2017
No Degree - Business Administration
Universidad De Panama
Bachelor in Commerce -
Instituto Justo Arosemena
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