Analicia Lafrance
Omaha,NE
Summary
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
2
2
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
Omaha, NE
05.2023 - 08.2024
- Evaluated employee job performance and motivated staff to improve productivity.
- Assigned work and monitored performance of project personnel.
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Established positive reports with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Student Teacher's Assistant
Yellow Brick Road Day Care
Omaha, Nebraska
01.2023 - 04.2023
- Communicated regularly with parents regarding student progress and behavior issues.
- Facilitated group discussions in class to ensure all students had an opportunity to participate in the learning process.
- Encouraged independent thinking among students while providing guidance when needed.
- Collaborated with teachers to develop individual learning plans for students with special needs or disabilities.
- Conducted classroom activities under the supervision of teachers.
- Supervised students during lunch periods, recesses, and field trips.
- Administered assessments designed by the teacher to measure student progress.
- Monitored student attendance records and reported any absences or tardiness to administration.
- Managed classroom resources including textbooks, equipment, supplies.
Education
High School Diploma -
Omaha North Magnet High School
Omaha, NE05-2024
Skills
- Solutions management
- Promotions understanding
- Logistics support
- Opening and closing procedures
- Returns policies
- Logistics Management
- Quality Control
- Customer Service
- Leadership capability
- Time management abilities
- Senior leadership support
References
References available upon request.
Timeline
Customer Experience Coordinator
Marshalls
05.2023 - 08.2024
Student Teacher's Assistant
Yellow Brick Road Day Care
01.2023 - 04.2023
High School Diploma -
Omaha North Magnet High School