Overview
Work History
Education
Skills
Timeline
Generic

Analicia Pena

Hayward,CA

Overview

7
7
years of professional experience

Work History

Front Desk Agent/Front Desk Night Auditor

Hyatt Place
San Francisco, CA
07.2024 - Current
  • Process payments accurately and efficiently.
  • Address customer needs in a timely manner.
  • Assist with check-in and check-out procedures for guests.
  • Collaborate with colleagues to ensure smooth operations of front desk area.
  • Resolve customer complaints promptly and courteously.
  • Provide excellent customer service while upholding company policies.
  • Monitor security cameras in lobby area as needed.
  • Maintain cleanliness of lobby area at all times.
  • Answer phones, respond to inquiries, and take messages.
  • Perform light bookkeeping activities to balance accounts and conduct nightly audits.

Front Desk Agent

1 Hotels (formerly Hotel Vitale)
San Francisco, CA
07.2019 - 07.2024
  • Assisted with check-in and check-out procedures for guests.
  • Addressed customer needs in a timely manner.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted, registered, and assigned rooms to guests.
  • Received messages using telephones or telephone switchboards.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Input and confirmed reservations for guests.

Front Desk Agent/Front Desk Night Auditor

Holiday Inn Express Hotel
San Francisco, CA
03.2018 - 07.2019
  • Assisted with check-in and check-out procedures for guests.
  • Managed cash drawer responsibly throughout shift.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Assisted with luggage handling for incoming guests.
  • Resolved customer complaints promptly and courteously.
  • Answered phones, responded to inquiries, and took messages.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.

Education

Associate of Arts - Hospitality Administration And Management

Chabot College
Hayward, CA
05-2018

Skills

  • Customer service
  • Time management
  • Conflict resolution
  • Effective planning
  • Payment oversight
  • Transaction processing
  • Administrative skills
  • Data confidentiality

Timeline

Front Desk Agent/Front Desk Night Auditor

Hyatt Place
07.2024 - Current

Front Desk Agent

1 Hotels (formerly Hotel Vitale)
07.2019 - 07.2024

Front Desk Agent/Front Desk Night Auditor

Holiday Inn Express Hotel
03.2018 - 07.2019

Associate of Arts - Hospitality Administration And Management

Chabot College

Similar Profiles

CREATE PROFILE
Analicia Pena