Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Analiese De Leon

Carmel,Indiana

Summary

Dedicated and hardworking employee with strong customer service, multitasking, and time management abilities. Devoted to ensuring every customer receives a positive and memorable experience. Highly motivated and eager to take on new challenges, I possess a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, I quickly master new skills to contribute to the success of the team.

Overview

2
2
years of professional experience

Work History

Lifeguard

Holliday Farms
Zionsville, IN
05.2023 - Current
  • Monitored swimmers to ensure safety in the pool area.
  • Maintained neat and clean pool area and clean water.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Administered first aid and CPR in response to life-threatening situations.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Performed emergency rescues when necessary.
  • Enforced all safety regulations and posted rules for patrons.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Responded quickly to medical emergencies in the pool area.

Front Desk Receptionist

Holliday Farms
Zionsville, IN
05.2023 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Swim Instructor

Monon Community Center
Carmel, Indiana
02.2022 - 08.2023
  • Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
  • Attended staff meetings and training sessions related to teaching methods and safety practices.
  • Created weekly lesson plans tailored to the specific goals of each group or individual participant.
  • Coached and encouraged participants during exercises and routines.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Scheduled private lessons upon request from clients interested in more personalized instruction.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
  • Resolved conflicts between swimmers while maintaining a professional demeanor.
  • Provided swimming instruction to individuals and groups of all ages.
  • Developed strategies for challenging behaviors exhibited by students during lessons.
  • Recommended appropriate level classes to swimmers based on needs and preferences.
  • Assisted in developing aquatic programs for recreational swim classes and competitive teams.

Lifeguard

Monon Community Center
Carmel, Indiana
02.2022 - 08.2023
  • Administered first aid and CPR in response to life-threatening situations.
  • Enforced all safety regulations and posted rules for patrons.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Inspected rescue tubes and buoys regularly to ensure they are in good condition.
  • Used radio and digital technology to stay in constant communication with other protective service workers.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Sterilization Technician

Sanders Pediatric Dentistry
Carmel, Indiana
02.2022 - 07.2022
  • Installed and set up medical equipment with necessary hand tools.
  • Assisted with teaching appropriate sterilization techniques to new hires and worked in float capacity for other staff members.
  • Managed hazardous waste according to hospital regulations and local laws.
  • Packaged instruments into peel pouches and properly labeled pouches.
  • Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
  • Assembled and wrapped trays of instruments for operating rooms and clinics.
  • Cleaned, disinfected, and sterilized all medical instruments using autoclaves.

Education

High School Diploma -

Carmel High School
Carmel, IN
05-2022

Bachelor of Science - Human Biology

Indiana University Bloomington
Bloomington, IN

Skills

  • Policy Management
  • Verbal and Written Communication
  • Tech-Savvy
  • Organization Skills
  • Strategic Planning
  • Meeting Preparation
  • Service-Oriented Mindset
  • Multitasking and Prioritization

Languages

English
Full Professional

References

References available upon request.

Timeline

Lifeguard

Holliday Farms
05.2023 - Current

Front Desk Receptionist

Holliday Farms
05.2023 - Current

Swim Instructor

Monon Community Center
02.2022 - 08.2023

Lifeguard

Monon Community Center
02.2022 - 08.2023

Sterilization Technician

Sanders Pediatric Dentistry
02.2022 - 07.2022

High School Diploma -

Carmel High School

Bachelor of Science - Human Biology

Indiana University Bloomington

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Analiese De Leon