Analiese Matson
Battle Ground,WA
Summary
Motivated and results-oriented professional, seeking an Administrative Position. Skilled in communication, relationship building, and problem-solving, with a strong ability to learn quickly and contribute to team success. Eager to apply transferable skills from fast-paced customer service and leadership roles to support business growth and client engagement.
Overview
2
2
years of professional experience
Work History
Starbucks Store Manager
Starbucks Coffee Company
09.2023 - Current
- Lead daily store operations, managing a team of 6 baristas to deliver exceptional customer service and meet company standards.
- Achieved around a 10% increase in store-specific sales since taking over in management.
- Recruit and train team members to ensure high engagement and performance to Starbucks’ mission and values.
- Ensure compliance with health, safety, and food quality standards to maintain exceptional customer satisfaction scores.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Managed schedules to optimize labor costs while maintaining service standards during peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Create and execute local marketing initiatives to help increase foot traffic and sales.
Lead Generator and Trainer
Service Patriots
06.2023 - 08.2023
- Collaborated with a team to generate leads and prospects for HVAC.
- Assisted in training new team members on effective lead generation techniques and company procedures.
- Demonstrated strong communication skills to engage potential clients and convey key information.
- Contributed to increasing the team's efficiency, resulting in helping my team increase their lead count. I utilized interpersonal skills to build rapport and establish connections with potential clients.
Education
High school diploma -
Skills
- Customer service: Provided exceptional customer experiences by actively listening and addressing concerns
- Communication: Effectively conveyed information to team members and clients
- Leadership: Lead the onboarding and development of new partners, fostering a high-performing team culture focused on customer satisfaction and Starbucks’ core values
- Teamwork: Encouraged open communication and teamwork to ensure smooth operations and a motivating workplace
- Time Management: Demonstrated strong time management by organizing team schedules and delegating tasks to maximize productivity during peak hours
- Problem-solving: applied strong problem-solving skills to address customer concerns, improve workflow efficiency, and support team success
Timeline
Starbucks Store Manager
Starbucks Coffee Company
09.2023 - Current
Lead Generator and Trainer
Service Patriots
06.2023 - 08.2023