Analiet Munoz
TAMPA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
BAYSIDE MEDICAL GROUP
09.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
Front Desk Receptionist
Hillsborough Therapy Center
07.2019 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Receptionist
Meet The Baby
02.2018 - 11.2019
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
THOMAS JEFFERSON HIGH SCHOOL
Tampa, FL06.2016
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- File Organization
- Hospitality services
Certification
- HIPPA
- Florida Biometrical Waste
- Blood Pathogen for Healthcare
- Sharp Safety
- Hand Hygiene for Healthcare
- Personal Protective Equipment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
BAYSIDE MEDICAL GROUP
09.2022 - Current
Front Desk Receptionist
Hillsborough Therapy Center
07.2019 - 06.2022
Front Desk Receptionist
Meet The Baby
02.2018 - 11.2019
High School Diploma -
THOMAS JEFFERSON HIGH SCHOOL
- HIPPA
- Florida Biometrical Waste
- Blood Pathogen for Healthcare
- Sharp Safety
- Hand Hygiene for Healthcare
- Personal Protective Equipment
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