Ana Lilia Pineda
Watsonville,CA
Summary
Dedicated professional with proven experience in patient care and customer service, notably with IHSS and Mi Pueblo Food Center. Excelled in building strong relationships and enhancing quality of life through compassionate care and efficient problem-solving. Demonstrated time management and medication management skills, ensuring high levels of accuracy and patient safety. Achieved significant improvements in customer loyalty and patient independence.
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
16
16
years of professional experience
Work History
Caregiver
IHSS
06.2010 - 06.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Cashier
Mi Pueblo Food Center
11.2005 - 05.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Sequoia
Watsonville, CASkills
- Respectful and compassionate
- Time management
- Patient care
- Basic housekeeping
- Meal preparation
- Medication management
- Fast learner
- Elderly care
- Problem-solving
- Dependable and responsible
Languages
English
Spanish
Timeline
Caregiver
IHSS
06.2010 - 06.2021
Cashier
Mi Pueblo Food Center
11.2005 - 05.2009
Sequoia
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