Analisa Moon
Copperas Cove,TX
Summary
Dynamic food service professional with expertise in fast pasted kitchen environments. Rooted in teamwork and new skill acquisition. Hardworking Diet Technician knowledgeable about nutritional guidelines, patient relations and clinical protocols. Promotes patient health and wellbeing with thorough well-coordinated dietary programs. Dedicated to maintaining positive patient relations and optimal safety standards. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
17
17
years of professional experience
Work History
Patient Service Manager
Aramark
Temple, TX
10.2022 - Current
- Resolved complaints from patients in a timely manner while maintaining positive relationships with them.
- Managed daily operations of the patient services department including scheduling appointments, assigning tasks, and ensuring compliance with regulations.
- Maintained professional relationships with vendors providing supplies or equipment related to patient services.
- Monitored patient feedback surveys to identify areas of improvement in customer service delivery.
- Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
- Ensured that all patient inquiries were handled efficiently and effectively according to established protocols.
- Prepared monthly reports outlining key performance metrics associated with the department's operations.
- Implemented strategies to reduce wait times for patients during check-in and check-out process.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Patient Service Ambassador
Aramark
Temple, TX
05.2022 - 10.2022
- Conducted research to identify target audiences for campaigns.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Maintained professionality and efficiency while working closely with leadership.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Lead Diet Technician
Providence Health & Services, Willamette Falls Med
Oregon City, OR
11.2019 - 05.2022
- Obtained food preference data and assisted patients with making meal selections.
- Connected with patients to assess satisfaction, check food quality and educate about nutrition.
- Sanitized surfaces, equipment and utensils regularly to meet strict sanitation standards.
- Collected complete diet histories for clinical patients.
- Developed nutritional assessments and care plans for patients with mildly compromised nutrition levels.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Researched and identified ingredients and nutritional components of foods, diets and menu choices.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
- Developed and oversaw preparation of specialized diets.
- Served specific meals to patients with special dietary needs.
- Conducted nutritional assessments of individuals and examined dietary histories to plan nutritional programs.
- Checked and updated diet orders via computer database.
Food Service Assistant/Grill Cook Prep
Providence Health and Services, Providence Portland Medical Center
Portland, Or
08.2016 - 11.2019
- Kept customer and food preparation areas clean and well-organized.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks by following company guidelines.
- Operated cash register to process cash, check and credit card transactions.
- Controlled portion sizes and garnishing for optimal cost controls.
- Monitored and counted food stock and supplies to reorder on time.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Received food orders from individuals and explained offerings.
Food Service Assistant
Providence, Willamette Falls Medical Center
Oregon City, OR
09.2013 - 08.2016
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Took orders, prepared foods and processed payments in full-service establishment.
- Prepared sandwiches, specialty items and custom orders to meet guest requests.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Controlled portion sizes and garnishing for optimal cost controls.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Operated cash register to process cash, check and credit card transactions.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
Cook
Providence Health and Services Elderplace
Portland, Or
08.2011 - 08.2013
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Replenished food items from inventory and rotated ingredients.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Prep Cook
Ikea Portland
portland, OR
06.2007 - 09.2011
- Grilled and deep fried various foods from meats to potatoes.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Helped train and develop new talent.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Bachelor of Science - Busiiness Adminastration
Warner Pacific College
Portland, OR06.2010
Skills
- Highly motivated
- Active listener
- Effective prioritization
- Team-oriented
- Working collaboratively
- Cleaning and organization
- Punctual and honest
- Time management
- Multitasking
Timeline
Patient Service Manager
Aramark
10.2022 - Current
Patient Service Ambassador
Aramark
05.2022 - 10.2022
Lead Diet Technician
Providence Health & Services, Willamette Falls Med
11.2019 - 05.2022
Food Service Assistant/Grill Cook Prep
Providence Health and Services, Providence Portland Medical Center
08.2016 - 11.2019
Food Service Assistant
Providence, Willamette Falls Medical Center
09.2013 - 08.2016
Cook
Providence Health and Services Elderplace
08.2011 - 08.2013
Prep Cook
Ikea Portland
06.2007 - 09.2011
Bachelor of Science - Busiiness Adminastration
Warner Pacific College