AnaLisa Trujillo
Lancaster,CA
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Northrop Grumman FCU
Gardena, California
03.2020 - Current
- Assist with Branch Audits across 37 different locations across the US.
- Assist managers with training needs
- Be available at all times for constant support to staff with all questions and needs that may arise
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Identified areas of improvement and developed strategies to increase efficiency.
- Analyzed operational data to identify trends and implement strategic improvements.
- Led team of 37 branches in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Ensured compliance with all NCUA regulations in the workplace.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School -
Calvary Chapel Christian High School
Skills
- Customer service
- Problem resolution
- Business needs assessment
- Performance monitoring
- Compliance management
- Team Training
- Employee development
- Change management
- Operational planning
- Quality assurance
- Data analysis
- Project management
- Task delegation
- Management
- Process optimization
- Scheduling coordination
- Staff supervision
- Risk management
- Operations management
References
True
Timeline
Operations Supervisor
Northrop Grumman FCU
03.2020 - Current
High School -
Calvary Chapel Christian High School