Analiscia Garcia-Cortez
Berkeley,CA
Summary
Undergrad student with 6 years of experience in customer service and cash handling. Proven ability to build and maintain strong customer, client, and vendor relationships while providing exceptional service. Strong attention to detail, while handling all monetary transactions. I am seeking to further my career and opportunities in the finance world, hoping to further your company's mission in providing excellent customer service that contributes to the success of Chase Bank.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
CVS Health
03.2024 - Current
- Deliver exceptional customer service in the Front Store Department, ensuring customers feel welcomed and valued
- Promote products and services to new and returning customers.
- Greet clients warmly as they enter, assist with inquiries, and provide a positive experience.
- Manage everyday transactions, including deposits, withdrawals, payments via moneygram.
- Educate clients on CVS Health products and promotions.
- Accurately process transactions, handle cash and credit payments, and manage returns.
- Address customer complaints effectively, maintaining compliance with all policies and procedures.
- Maintain a clean and organized store environment, support administrative tasks, and collaborate with the team to achieve store goals.
Building Operations Assistant
UC Berkeley
12.2021 - 01.2024
- Support building management and operations for three campus buildings.
- Operate the information desk, welcoming and assisting clients with inquiries about buildings, events, and campus activities.
- Handle room reservations and verify guest information, managing post-reservation procedures.
- Educate clients on using technology systems (Slack, Humanity, Salesforce, Trello, Pixit, Microsoft Excel, Word, PowerPoint) for administrative tasks.
- Report maintenance issues and manage incident reports efficiently.
- Interact with various departments to create a cohesive environment and collaborate on event coordination.
- Ensure adherence to all policies and procedures while managing building operations.
Shift Lead
Togo's Sandwiches
08.2019 - 06.2021
- Oversee day-to-day restaurant operations, ensuring a welcoming atmosphere and efficient service.
- Serve as the primary point of contact for customers, welcoming them and ensuring they feel appreciated.
- Manage product intake, stock counts, and order supplies.
- Perform cashier drawer counts, manage cash transactions, and ensure compliance with all policies and procedures.
- Lead the team in handling various orders and maintain food safety guidelines.
- Delegate team tasks and prioritize day-to-day operations
Education
Bachelor of Art in Political Science -
University of California Berkeley
Berkeley, CA05.2026
High School Diploma -
Encina High School
Sacramento, CA05.2021
Skills
- Customer Service: 6 years of experience delivering exceptional service, making personal connections, and ensuring customer satisfaction
- Cash Handling: Proficient in managing cash devices, processing transactions, and adhering to cash handling procedures Via POS systems and Moneygram transactions
- Interpersonal Skills: Professional, courteous, and detailed-oriented with strong ability to manage and maintain professional relations between clients, customers, and vendors
- Administrative: Efficient record-keeping, data entry, documentation, and inventory management
- Technical: Proficient in Microsoft Excel, Word, PowerPoint, 7PointOps, Squirrel Systems, Humanity, Slack, Trello, POS systems
- Languages: Fluent in English; intermediate in Spanish
- Team Leadership: Effective collaboration and leadership skills, coordinating appointments, meetings, and team operations
- Communication: Skilled in handling phone calls, emails, and other forms of communication
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Problem-Solving: Quickly address and resolve issues as they arise; Self starter
Timeline
Customer Service Representative
CVS Health
03.2024 - Current
Building Operations Assistant
UC Berkeley
12.2021 - 01.2024
Shift Lead
Togo's Sandwiches
08.2019 - 06.2021
Bachelor of Art in Political Science -
University of California Berkeley
High School Diploma -
Encina High School