Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Analise

Chicago,IL

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Target
04.2023 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Cashier Team Lead

Sinya Restaurant
09.2022 - 01.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased customer loyalty and retention.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Monitored areas for security issues and safety hazards.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier Team Lead

Portillos Restaurant
04.2022 - 07.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased customer loyalty and retention.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Education

High School Diploma -

Theodore Roosevelt High School
Chicago, IL
06.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer satisfaction measurement
  • Appointment scheduling
  • Documentation
  • Team development
  • Administrative support
  • Workload balancing
  • Team work

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Target
04.2023 - 09.2023

Cashier Team Lead

Sinya Restaurant
09.2022 - 01.2023

Cashier Team Lead

Portillos Restaurant
04.2022 - 07.2022

High School Diploma -

Theodore Roosevelt High School

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