Grace Mead-O'Brien
Okemos
Summary
Dynamic team trainer with a focus on new employee training, performance monitoring, and coaching. Proven ability to enhance customer service skills and implement effective training programs.
Overview
5
5
years of professional experience
Work History
Team Trainer
Culvers Franchising System
Okemos, MI
06.2021 - Current
- Developed training programs to enhance team performance and customer service skills.
- Implemented onboarding processes for new hires, ensuring compliance with company standards.
- Facilitated hands-on training sessions to improve staff proficiency in operational procedures.
- Monitored team performance, providing constructive feedback to promote continuous improvement.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set a positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members the correct procedures for all areas of operations.
Education
Bachelor of Science - Physiology And Human Biology
Michigan State University
East Lansing, MI05.2028
Skills
- New employee training
- Performance monitoring
- Course development
- Feedback techniques
- Learning styles
- Product demonstrations
- Staff presentations
- Team development strategies
- Employee engagement
- Active listening
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Cleaning and sanitation
- Workplace safety
- Decision-making
- Team building
- Role modeling
- Coaching and mentoring
- Employee training
Timeline
Team Trainer
Culvers Franchising System
06.2021 - Current
Bachelor of Science - Physiology And Human Biology
Michigan State University
CPR/AED Certified for Adults and pediatric
I got my certificate through the Red Cross.