Analisha Soliz
Dallas,TX
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
9
9
years of professional experience
Work History
Sales Associate
survpro labors
Garland, TX
06.2021 - 06.2024
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Hotel Front Desk Clerk
The Westin Hotel
Irving, TX
03.2016 - 06.2020
- Assisted in training new front desk clerks on proper procedures and protocols.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Processed payments from customers for room charges and incidentals.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted guests with check-in and check-out procedures as needed.
- Ensured that all safety protocols were followed at the front desk area.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Greeted guests in a professional and friendly manner.
- Handled all guest luggage as needed during check-in and check-out process.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Maintained daily records of room availability and rates.
Hotel Housekeeper
The Westin Hotel
Irving, TX
05.2015 - 01.2016
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Swept hallways, lobbies and stairwells on a daily basis.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Informed supervisor when additional cleaning tasks were required during shift.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Responded promptly to guests' requests for extra supplies or other items.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Replenished amenities in all guest rooms according to established standards.
- Ensured that all lost and found items were handled properly per policy.
Education
GED -
West Mesquite High School
Mesquite, TX05-2014
Skills
- Payment Processing
- Client Account Management
- Upselling
- Sales Development
- Product Sales
- Customer Needs Assessment
- Order Processing
- Contract Preparation
- Inventory Control
- Promotional support
- Energetic self-starter
- Store Opening and Closing
- Cash Handling
- Display Setup
- Customer Service
- Client Service
- Sales expertise
- Cash Register Operation
- Listening Skills
- Sales Pipeline Management
- Problem-solving skills
- Relationship Building
- Cash Handling Accuracy
- Sales Goals Attainment
Timeline
Sales Associate
survpro labors
06.2021 - 06.2024
Hotel Front Desk Clerk
The Westin Hotel
03.2016 - 06.2020
Hotel Housekeeper
The Westin Hotel
05.2015 - 01.2016
GED -
West Mesquite High School
Similar Profiles
Nicole BrunetNicole Brunet
Supervisor\Cleaner at SurvproSupervisor\Cleaner at Survpro
Deanna DiazDeanna Diaz
Traffic Control Flagger at Labors Local 252Traffic Control Flagger at Labors Local 252
Gary H Cochran JrGary H Cochran Jr
Laboratory Assistant at Labors UnionLaboratory Assistant at Labors Union
Andrew DavisAndrew Davis
Account Manager at Aln Apartment DataAccount Manager at Aln Apartment Data
SHELLEY ROBERTSONSHELLEY ROBERTSON
Assistant Manager at Penny Paws Veterinary Community OutreachAssistant Manager at Penny Paws Veterinary Community Outreach