Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Languages
Certification
Timeline
Generic
Ana Lissette Valencia

Ana Lissette Valencia

Los Angeles,CA

Summary

HOUSEKEEPER & RUNNERS MANAGER/FIELD ASSISTANT & PROPERTY INSPECTOR Excels At Prioritizing, Organizing, & Managing Workflow to Optimize Productivity Customer Service Resident Operations Management Business-minded professional tackling any job task with gusto and precision. Delivers exceptional service while navigating fundamental day-to-day procedures. Leverages a tenacious approach and strong attention to detail to drive success. Excellent organizational, multitasking, and problem-solving skills. Excellent aptitude for conveying instructions, offering solutions, and assisting others. Excels in recruiting, talent acquisition, process reengineering, and improvement. Sales manager experience and strong closing ability. Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration. Safety-focused property inspections committed to understanding and resolving diverse field service issues and meeting customer needs. Areas of Excellence » Communications » Client Account Mgt. » Budget Development » Staff Training/Development » Employment Scheduling » Multi-Tasking Genius » Project Mgt. » Detail Oriented » Emotional Intelligence » Calm Under Pressure » Conflict Resolution » Customer Service » Human Resources Mgt. » Team Collaboration » Information Processing » Flexible & Adaptable » Inventory Assessment » Problem-Solving » Staff Supervision » Creative Thinking

Overview

9
9
years of professional experience

Work History

Operation Mng/Field Assistant & Property Assistant

The Maimon group
Los Angeles, CA
07.2023 - Current
  • Brought on board to handle tenant inquiries, complaints, repair requests, or other services
  • CONSISTENT CONTRIBUTIONS Contributed to problem resolution with proactive reporting of issues
  • Reviewed and interpreted work orders and repair requests to determine needs
  • Communicated with customers, employees, and vendors to answer questions and address complaints
  • Inventoried and ordered materials, supplies, and services
  • Performed periodic inspections of the property to assess the condition and identify potential issues or areas requiring attention
  • Provided support to the Property Manager as needed
  • Coordinated move-in, and move-out processes for existing, and new tenants
  • Inspected vacated units upon turnover to determine necessary repairs or cleaning needs before new tenancy
  • Inspected properties regularly to identify deficiencies and schedule repairs
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
  • Exercised direct supervision over property staff
  • Built relationships with service vendors and submitted associated billing statements
  • Solicited and analyzed bids for repairs, renovation, and general maintenance
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Maintained a safe working environment by adhering to safety protocols and guidelines while conducting fieldwork.
  • Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
  • Streamlined workflow by maintaining detailed records of field activities, including sample locations, dates, times, and conditions.
  • Strengthened team morale and motivation through a proactive attitude, collaborative problem-solving approach, and active participation in all aspects of fieldwork.
  • Created and maintained detailed records of all office activities.
  • Assisted with onboarding of new employees.

Admin Assistant

GHP
Los Angeles, CA
12.2022 - 03.2023
  • Stepped in to demonstrate leadership by improving work processes and helping to train others
  • CONSISTENT CONTRIBUTIONS Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Planned and completed group projects, working smoothly with others
  • Maintained updated knowledge through continuing education and advanced training
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Approached customers and engaged in conversation through effective interpersonal and people skills
  • Exceeded customer satisfaction by finding creative solutions to problems.

Front Desk Agent

Sonder
Los Angeles, CA
12.2021 - 07.2022
  • Selected to maintain accrues accounts and assist guests with downloading the app that allowed guests to check in
  • CONSISTENT CONTRIBUTIONS Helped direct vendors toward the correct department and informed managers on duty
  • Coordinated with the housekeeping manager and provided a list of arrivals and departures for the VIP rooms
  • Verified room readiness for new guests by coordinating with housekeeping services
  • Resolved guest complaints to maintain satisfaction with property services
  • Directed staff and kept reception areas clean, and professional
  • Managed reservation check-in and check-out procedures within the hotel system
  • Scheduled and oversaw the work of the front desk and lobby staff
  • Organized staff schedule based on expected guest load
  • Satisfied guests need prompt knowledgeable services.

Front Desk Agent

Level Furnished Living
Los Angeles, CA
09.2015 - 03.2020
  • Chosen to provide exceptional services build loyal relations, solve problems making sure all the other departments resolve guest issues
  • CONSISTENT CONTRIBUTIONS Check-in and check-out guests make sure we process payments for 3rd party guest reservations, verify 3rd party credit card numbers, and call the merchandise services to the correct credit card to the city ledger account
  • Posted charges, updated accounts, and issued bills to departing guests
  • Read all the notes, block rooms and assign the correct room to the guest
  • Checked all the VIP guests; was in charge of checking all the VIP suites and amenities, and made sure to give the best experience at check-in and the whole stay
  • Maintained and made the adjustment to customer accounts having 100% customer satisfaction
  • Kept a meticulous and secure record of sensitive guest credit card and personal information Collaborated with housekeeping and maintenance staff to address and resolve building and room issues
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Input customer data into reservation systems and updated to reflect room changes
  • Responded to inquiries and room requests made online, by phone, and via email
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns
  • Wrote and maintained incident reports, daily activity logs, and other documents as requested by management
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy
  • Supervised daily operations of the hotel front desk in the absence of the manager
  • Collaborated with the internal team to prioritize and complete guest check-in and check-out and deliver amenities
  • Facilitated successful front desk operations for high-volume hotels
  • Coordinated with internal departments to handle a wide range of guest needs
  • Stayed current on local attractions and special events to help guests with entertainment options
  • Showcased dining areas, pool, spa, and fitness center to prospective and current guests.

Education

Real Estate Agent The California Real Estate Educators - undefined

June 2023

PMP Project Management Professional - undefined

AAA Institute
July 2019

Fair Housing Training housing safety training HR Certification - undefined

Skills

  • Fair Housing Training
  • Corporate Housing
  • MS Office Skills (Word, Excel
  • PowerPoint)
  • POS
  • Workflow Mgt
  • SOP
  • Warehouse management
  • Problem-solving
  • Customer service
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Reliable and punctual
  • Organizational skills
  • Team collaboration
  • Verbal and written communication
  • Customer communication
  • Relationship building
  • Microsoft office
  • Scheduling appointments
  • Team building
  • Data entry
  • Confidentiality understanding
  • Task prioritization
  • Self motivation
  • Database entry
  • Interpersonal skills
  • Client relations
  • Analytical thinking
  • Conflict resolution
  • Document typing and formatting
  • Invoice processing
  • Scheduling and calendar management
  • Goal setting
  • Professionalism
  • Record sorting and filing

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Full Professional

Certification

Fair Housing Training

Housing safety training

HR certification

Timeline

Operation Mng/Field Assistant & Property Assistant

The Maimon group
07.2023 - Current

Admin Assistant

GHP
12.2022 - 03.2023

Front Desk Agent

Sonder
12.2021 - 07.2022

Front Desk Agent

Level Furnished Living
09.2015 - 03.2020

Real Estate Agent The California Real Estate Educators - undefined

PMP Project Management Professional - undefined

AAA Institute

Fair Housing Training housing safety training HR Certification - undefined

Similar Profiles

  • Ana Lissette Valencia

    Ana Lissette ValenciaAna Lissette Valencia

    Field Assistant and Property Assistant at The maimon groupField Assistant and Property Assistant at The maimon group

  • EDLIRJAN LUSHAJ

    EDLIRJAN LUSHAJEDLIRJAN LUSHAJ

    Operations and Maintenance and Assistant ManageR at THE MAIMON GROUPOperations and Maintenance and Assistant ManageR at THE MAIMON GROUP

  • Sheng Wang

    Sheng WangSheng Wang

    Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)

  • IRIS LOPEZ

    IRIS LOPEZIRIS LOPEZ

    Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts

  • Liam Frank

    Liam FrankLiam Frank

    Cart Attendant at Kemper Sports Management- Iron Horse Golf ClubCart Attendant at Kemper Sports Management- Iron Horse Golf Club

CREATE PROFILE
Ana Lissette Valencia