Analiza Garza
Corpus Christi,TX
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready for a new position focused on assisting families with needed support and services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Weekend Receptionist
Windsor Nursing & Rehabilitation Center
Corpus Christi, TX
02.2023 - Current
- Greeted visitors and directed them to appropriate offices or departments.
- Answered phone calls, responded to inquiries and took messages.
- Performed clerical duties such as filing, typing, copying and faxing documents.
- Processed incoming mail and distributed it accordingly.
- Checked in guests at the reception desk upon arrival.
- Answer questions family members and visitors have, give tours, and provide information about the facility.
- Monitor a locked highly supervised front door to be sure "exit seekers" do not leave the property.
- Maintained a safe and clean reception area by complying with procedures, rules and regulations set by the company.
Family Advocate
Nueces County Community Action Agency
Corpus Christi, TX
10.2023 - 12.2024
- Provided case management services to families in need of assistance.
- Conducted home visits and assessments to evaluate family dynamics.
- Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities.
- Coordinated referrals for mental health services and other specialized services.
- Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
- Provided crisis intervention counseling when needed to help manage difficult situations involving the family unit.
- Attended trainings and workshops on topics related to family advocacy work.
- Organized events such as parent education seminars or job fairs aimed at helping families gain access to economic opportunities.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Educated clients about available community resources and assisted them with accessing those resources when needed.
Owner/Operator Manager
Julian's BBQ
Corpus Christi, TX
12.2012 - 11.2022
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales and inventory.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Education
Family And Community Services
NCCAA Head Start Agency
Corpus Christi, TX04-2023
Medical Assistant Certification - Medical Assisting
Kaplan Career Institute - Corpus Christi
Corpus Christi, TX03-2009
High School Diploma -
FOY H. MOODY HIGH SCHOOL
Corpus Christi, TX05-2002
Skills
- Case Management
- Client Advocacy
- Community Resources
- Child Development
- Appointment Scheduling
- Parenting education
- Behavioral Management
- Relationship Building
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Certification
- CPR Certification
- First Aid
- Automated External Defibrillator
- Food Handlers Card
Timeline
Family Advocate
Nueces County Community Action Agency
10.2023 - 12.2024
Weekend Receptionist
Windsor Nursing & Rehabilitation Center
02.2023 - Current
Owner/Operator Manager
Julian's BBQ
12.2012 - 11.2022
Family And Community Services
NCCAA Head Start Agency
Medical Assistant Certification - Medical Assisting
Kaplan Career Institute - Corpus Christi
High School Diploma -
FOY H. MOODY HIGH SCHOOL
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