ANA LIZA JOHNSON
Gibsonton,Florida
Summary
Sel-motivated, driven, and hard-working; with over 11 years experience in Sales/Customer Service (plus 2 years, in Teaching, within Hillsborough County).
Reliable, with personable demeanor and outstanding knowledge of Retention Sales, Customer Service, Cashiering, and as a Greeter.
Highly detail-oriented with commitment to professionalism and excellence.
Detail-oriented team player with strong organizational skills, and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Greeter/Cashier/Customer Service Representative
HGreg.com
09.2022 - Current
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Fielded customer complaints and notified managers.
- Managed crowd control during peak hours (25-50 visits, weekly), maintaining order and safety while minimizing wait times for guests.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Skilled at working independently and collaboratively in a team environment.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Worked effectively in fast-paced environments.
- Worked flexible schedule and extra shifts to meet business needs.
CUSTOMER SERVICE REPRESENTATIVE
WIPRO
05.2022 - 08.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
ASSISTANT TEACHER
EASTER SEALS
11.2016 - 11.2017
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Maintained safe, educational environment for students (12-20 students, per class) during learning and free play time; as well as communicated regularly with parents, teachers, and administrators about students' progress and needs.
- Supported lead teacher in enhancing real-world connections to classroom content for increased understanding.
CUSTOMER SERVICE REPRESENTATIVE
APAC/UPS
01.2015 - 01.2015
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
SALES RETENTION SPECIALIST
ALORICA/SCORESENSE
04.2012 - 11.2014
- Demonstrated product features to align with customer needs; and utilized active listening and communication skills to address customer concerns and escalate issues to Supervisor-only when necessary.
CUSTOMER SERVICE REPRESENTATIVE
RYLA/VERIZON
08.2010 - 04.2012
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
CUSTOMER SERVICE REPRESENTATIVE
COLEMAN/VERIZON
01.2007 - 08.2010
- Handled client inquiries with exceptional professionalism and enthusiasm; as well as identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
SALES RETENTION SPECIALIST
AEROTEK/VERIZON
10.2005 - 01.2007
- Fostered relationships with customers to expand customer base and retain business.
- Handled high-volume calls (60-80 calls, per day).
ASSISTANT TEACHER
SOUTH COUNTY CAREER CENTER
10.2004 - 05.2005
- Administered TABE testing for High School students; and filled in for teachers' classes, as needed
- My role as an Assistant Teacher also included assisting the main office with clerical work.
Education
STUDENT, Keyboarding and Document Processing, Introduction to Word Processing, Windows, and Spreadsheets, Introduction to PowerPoint -
BREVARD COMMUNITY COLLEGE
Melbourne, Florida01.2003
AA DEGREE - Bachelor of Science in Business Administration
NOTRE DAME UNIVERSITY
Koronadal City, Philippines01.1999
Skills
- Call Answering and Routing
- Cash Register/Handling Operation
- Committed to excellence
- Cross-cultural sensitivity
- Data entry proficiency
- Guest Relations
- Initiative and Self-Motivation
- Problem Solver
- Relationship Building
- Strong verbal, written, and active listening skills
- Strong Work Ethic
- Team player mentality
References
- Jerome Lennon, HGreg Supervisor (407) 653-1206
- James Day, HGreg Sales (719) 799-8433
- Richard Mayotte, Wipro, Supervisor, (813) 446-3127
- Gerri Irwin, Coleman/Verizon, Supervisor, (662) 209-8783
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Greeter/Cashier/Customer Service Representative
HGreg.com
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
WIPRO
05.2022 - 08.2022
ASSISTANT TEACHER
EASTER SEALS
11.2016 - 11.2017
CUSTOMER SERVICE REPRESENTATIVE
APAC/UPS
01.2015 - 01.2015
SALES RETENTION SPECIALIST
ALORICA/SCORESENSE
04.2012 - 11.2014
CUSTOMER SERVICE REPRESENTATIVE
RYLA/VERIZON
08.2010 - 04.2012
CUSTOMER SERVICE REPRESENTATIVE
COLEMAN/VERIZON
01.2007 - 08.2010
SALES RETENTION SPECIALIST
AEROTEK/VERIZON
10.2005 - 01.2007
ASSISTANT TEACHER
SOUTH COUNTY CAREER CENTER
10.2004 - 05.2005
STUDENT, Keyboarding and Document Processing, Introduction to Word Processing, Windows, and Spreadsheets, Introduction to PowerPoint -
BREVARD COMMUNITY COLLEGE
AA DEGREE - Bachelor of Science in Business Administration
NOTRE DAME UNIVERSITY
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