Anallely Nolazco
Hillsboro,Or
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Mariner Finance
Beaverton, OR
09.2023 - Current
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Office Manager/ Onsite Dental
Hillsboro, Or
09.2021 - Current
- Reviewing daily schedules for accurate treatment, verifying insurance, collecting OOP payments, Answer emails, calls, calendar invites, text confirmations, follow up on voicemails, and record transfer requests
- Office administration, office deposits, timecards, hours, vacation, coverage purchasing, inventory
- Work on uncompleted treatment reports to maximize our scheduled production, follow up with active patients who have financial questions and coordinate payments
- Submit Pre authorizations for procedures, Attach and prepare claims for submission, respond to denials, and prepare for rebilling with stronger documentation
- Coordinate campaign pop up stands
- Safety officer, make sure my office is compliant with all federal, state, and local OSHA, health & safety regulations, ensuring all housekeeping and preventative equipment maintenance scheduled are followed
- Help the back clinic when needed, put away supply orders, flip rooms, seat patients.
Office Manager/ Aspen Dental
Beaverton, Or
03.2017 - 09.2021
- Treatment coordinator- consulting patients for general, Oral and Endo, effectively going over treatment and cost, verifying insurance to maximize treatment for patient, prepare dental claim for submission
- Operating Results- Understanding and communicating metric results that support successful practice operations
- Monthly metrics review for non-clinical teams
- Budget expenditures, labor, revenue generation
- Office Administration - Solely responsible for ensuring the completion of clerical and administrative duties related to office and people operations staffing, timecard approvals, purchasing, inventory management, coordinating staff IS request, chart assembly, chart audits
- Health & Safety - Team compliance with all federal, state, and local OSHA, health & safety regulations
- Ensuring all housekeeping and preventative equipment maintenance schedules are followed.
Branch Manager/ The Equitable Finance Company
Hillsboro, OR
08.2014 - 03.2017
- Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, Collection calls to late accounts, Skip tracing, claims process, submitted insurance claims to 3rd party insurance company, managed a loan portfolio of over 6 million
- Sold ancillary products such as extended warranty programs
- Performed daily maintenance of loan applicant database
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements
- Maximized branch revenue by optimizing daily operations
- Assessed employee performance and issued disciplinary notices
- Analyzed applicants' financial status, credit, and property evaluation to determine feasibility of granting loans
- Boosted customer base, acquiring new customers, and identifying needs to deliver relevant products.
Teller / Bank of America
Hillsboro, OR
11.2010 - 01.2014
- Provides prompt, efficient, confidential, and accurate service in the processing of transactions
- Learns to recognize member's needs for services and presents and refers them appropriately
- Handles all monetary transactions for members (i.e., deposits, withdrawals, loan payments, check cashing, miscellaneous receipts) and other inquiries including checks for endorsements
- Orders daily supply of cash, balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
- Determines acceptability of negotiable items and of member identification
- Maintains cash drawer at a predetermined dollar level and requests additional cash as needed
- Maintains proper security of all negotiable items
- Place holds on accounts for uncollected funds as deemed necessary
- Answers basic member questions regarding their accounts (i.e., current balance, checks cleared)
- Sell products and services as deemed appropriate for the specific member
- Performs all other duties as assigned.
Education
High School Diploma -
06.2010
Bilingual Spanish -
Skills
- Business Development
- Policy administration
- Workload Management
- Staff Supervision
- Employee engagement
- Customer Relations
- Sales monitoring
- Operations Management
- Money Handling
- Promotional planning
Languages
Spanish
Professional
Timeline
Assistant Manager
Mariner Finance
09.2023 - Current
Office Manager/ Onsite Dental
Hillsboro, Or
09.2021 - Current
Office Manager/ Aspen Dental
Beaverton, Or
03.2017 - 09.2021
Branch Manager/ The Equitable Finance Company
Hillsboro, OR
08.2014 - 03.2017
Teller / Bank of America
Hillsboro, OR
11.2010 - 01.2014