ANALLELY ZURITA
HILLSBORO,OR
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach. Bilingual.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Oregon Health & Sciences University
10.2019 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Followed document protocols to safeguard confidentiality of patient records.
Panel Care Team Assistant
Virginia Garcia Memorial Health Center
09.2017 - 10.2019
- Collaborated proactively with other healthcare professionals to ensure comprehensive patient care plans were effectively executed.
- Served as an approachable point of contact for both family members and healthcare professionals seeking information about assigned patients.
- Improved communication between care team members by diligently documenting patient information and progress notes.
- Facilitated smooth transitions of patients between departments by coordinating necessary paperwork and scheduling appointments.
- Consistently met deadlines for charting documentation, contributing to a well-organized record system accessible by all team members.
Receptionist
Virginia Garcia Memorial Health Center
10.2016 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Switchboard Receptionist
Virginia Garcia Memorial Health Center
12.2015 - 10.2016
- Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
- Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
- Demonstrated adaptability by quickly learning new software programs for effective call management.
Sales Associate
Macy's
12.2012 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Liberty High School
Hillsboro Or06-2012
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Professionalism and ethics
- Exceptional communication
- Documentation accuracy
- Information collection
- Insurance verification
- Phone and email etiquette
- Multitasking and organization
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
Oregon Health & Sciences University
10.2019 - Current
Panel Care Team Assistant
Virginia Garcia Memorial Health Center
09.2017 - 10.2019
Receptionist
Virginia Garcia Memorial Health Center
10.2016 - 09.2017
Switchboard Receptionist
Virginia Garcia Memorial Health Center
12.2015 - 10.2016
Sales Associate
Macy's
12.2012 - 09.2016
High School Diploma -
Liberty High School