Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anally Flores

Austin,TX

Summary

Dedicated Front Desk Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

10
10
years of professional experience

Work History

Assistant

Rojas Acquisitions LLC.
09.2019 - 07.2023
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Interacted with customers by phone, email, or in-person to provide information.

Front Desk Representative

Central Market HEB
02.2015 - 09.2016
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Stored guest valuables in safe and individual boxes for security.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Front Desk Associate

Cental Market
03.2013 - 11.2015
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Stocked shelves and organized merchandise displays for easy retrieval.

Education

High School Diploma -

Crockett High School
Austin, TX
05.2011

Cosmetology Education

Crockett High School
Austin, TX
03.2010

Skills

  • Daily Client Contact
  • Call Reception
  • Product and Service Knowledge
  • Support Services

Languages

Spanish
Native or Bilingual

Timeline

Assistant

Rojas Acquisitions LLC.
09.2019 - 07.2023

Front Desk Representative

Central Market HEB
02.2015 - 09.2016

Front Desk Associate

Cental Market
03.2013 - 11.2015

High School Diploma -

Crockett High School

Cosmetology Education

Crockett High School

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Anally Flores