Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Lourdes Morales

Nogales,Arizona

Summary

Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Focused on setting high expectations and raising service standards. Looking obtain employment where I can grow with the company.

Overview

25
25
years of professional experience

Work History

Concrete Delivery Driver

Padilla Pre Crest LLC
04.2023 - 09.2023
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, and customer issues and damages if any.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Driver

Rio Rico Sanitation
08.2022 - 04.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Front End Supervisor

EDS
03.2021 - 10.2021
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.

Restaurant Manager

Las Brasas Restaurant
12.2012 - 04.2013
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.

Shift Supervisor

Montanos Communications
04.2008 - 07.2008
  • Trained new employees and delegated daily tasks and responsibilities.
  • Customer Service
  • Service and repair
  • Completed daily report, sales, and daily bank deposits.

Office Administrator

Mario's Produce Distribution
01.1999 - 01.2008
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Started as secretary, then front end supervisor then promoted to office administrator with nine salesmen.

Education

High School Diploma -

Our Lady of Lourdes Catholic High School

Skills

  • Pallet Jack Operation
  • GPS and Route Planning
  • Vehicle Systems
  • Order Picking and Processing
  • Route Logs
  • Forklift Operation
  • Local Routes Understanding
  • Knowledge of State Roads and Highways
  • Safe Driver Training
  • Customer Service
  • Vehicle Inspection
  • Heavy Hauling
  • Teamwork and Collaboration
  • Current CDL License
  • Logistics Knowledge
  • Familiarity with DOT Regulations
  • Meeting Preparation
  • Billing and Invoicing
  • Records Coordination
  • Optimizing Team Performance
  • Data Entry
  • Office Organization
  • Telephone Answering

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Concrete Delivery Driver

Padilla Pre Crest LLC
04.2023 - 09.2023

Driver

Rio Rico Sanitation
08.2022 - 04.2023

Front End Supervisor

EDS
03.2021 - 10.2021

Restaurant Manager

Las Brasas Restaurant
12.2012 - 04.2013

Shift Supervisor

Montanos Communications
04.2008 - 07.2008

Office Administrator

Mario's Produce Distribution
01.1999 - 01.2008

High School Diploma -

Our Lady of Lourdes Catholic High School

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Ana Lourdes Morales