Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Lucía Piedrahita

Miami,FL

Summary

Excellent communication and customer service skills. Experienced in building good rapport with customers through positive engagement and a welcoming and energetic personality.

Overview

7
7
years of professional experience

Work History

Event Production Assistant

Copa América 2024
12.2023 - 12.2023
  • Support all areas of production before, during, and after the event
  • Coordinate and communicate with fellow production staff
  • Ensure production material and equipment is correctly distributed in the venue
  • Plan and review all the details before the event

Brand Ambassador

Miami Brand Ambasadors
11.2021 - Current
  • Promote different type of liquors in stores and events for multiple brands
  • Communicate product value, quality, and style to educate and entice potential customers.
  • Provide exceptional customer service to drive satisfaction.
  • Approach strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Increase sales by effectively communicating product benefits.
  • Maintain clean, organized and professional work environment.

Brand Ambassador

Ford
02.2022 - 08.2022
  • Collect data for marketing usage at different events
  • Advertise products through social networks
  • Bring information about vehicles
  • Develop and execute promotional campaigns to drive brand awareness and sales.
  • Monitor customer preferences to determine focus of sales efforts.
  • Develop creative displays and signage to draw customers to products.

Cashier

La Industria Bakery
02.2022 - 06.2022

Meet customer needs through polite, friendly and attentive service.

• Help customers order by answering questions on the menu or

making recommendations if requested

• Clean, sweep, mop, and disinfect shop area to maintain customer

safety and health.

• Take exact food and beverage orders and communicate order details

to kitchen staff as needed

• Prepare coffee and beverages

• Handle cash with high accuracy and take care to check bills for

fraud.

• Set up new sales displays with fresh merchandise.

• Operate cash register to record transactions accurately and

Waitress

Santé Miami Lounge
01.2021 - 11.2021

Present menus to patrons promptly after seating and answer questions about menu items, making recommendations upon request.

• Print dining checks with total due, collect payment and offer receipts to complete transactions.

• Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Check guests' identification before serving alcoholic beverages.

Administrator and Salesperson

Osiris Perfumería
02.2017 - 03.2020
  • Train staff and motivate them to fulfill their responsibilities with enthusiasm.
  • Communication with suppliers, assigning resources to the areas of the company and ensuring that budget is met.
  • Social media management.
  • Content creation for radio commercials.
  • Market strategies to increase sales.
  • Answer calls and orders via WhatsApp.
  • Process shipments of goods purchased by customers.
  • Loge reports, expenses, receipts, and sales in company database.

Education

Some College (No Degree) - Marketing

University Catolica De Pereira
Colombia

Skills

  • Sales expertise
  • Ability to multitask, and teamwork
  • Extensive experience in customer service
  • Responsible, creative and analytical
  • Flexible and Adaptable
  • Microsoft Word, Excel and PowerPoint
  • English/ Spanish
  • Effective Communicator
  • Trade Shows
  • Work Planning and Prioritization
  • Staff Training
  • Social Media Expertise
  • Customer Relationship Building

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Event Production Assistant

Copa América 2024
12.2023 - 12.2023

Brand Ambassador

Ford
02.2022 - 08.2022

Cashier

La Industria Bakery
02.2022 - 06.2022

Brand Ambassador

Miami Brand Ambasadors
11.2021 - Current

Waitress

Santé Miami Lounge
01.2021 - 11.2021

Administrator and Salesperson

Osiris Perfumería
02.2017 - 03.2020

Some College (No Degree) - Marketing

University Catolica De Pereira
Ana Lucía Piedrahita