Analucia Barrios
Highwood,IL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Educator
Lululemon
08.2019 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Key Leader
Lululemon
02.2022 - 07.2023
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Analyzed key performance indicators to identify effective strategies.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Manager
Frost Gelato
04.2015 - 08.2017
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
High School Diploma -
Highland Park High School
Highland Park05.2018
Skills
- Experience in Leadership
- Suggestive Selling
- Training & Development
- Productivity Maximization
- Fluent in Spanish
- Conflict Resolution
Certification
Zumba Instructor
Timeline
Key Leader
Lululemon
02.2022 - 07.2023
Educator
Lululemon
08.2019 - Current
Manager
Frost Gelato
04.2015 - 08.2017
High School Diploma -
Highland Park High School