Analucia Castillo
Las Vegas,NV
Summary
A highly organized and detail-oriented professional with diverse experience in property management, customer service, personal assistance, and salon operations. Known for excellent communication, problem-solving abilities, and a strong commitment to delivering exceptional service. Bilingual and skilled in managing schedules, transactions, and daily operations across various industries, including real estate, hospitality, and personal care. Proven ability to prioritize tasks, maintain confidentiality, and build positive relationships with clients, vendors, and team members. Passionate about contributing to a dynamic team and continuously improving processes for optimal performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Administrator
Mi Casa Es Tu Casa LLC
Las Vegas, NV
09.2021 - Current
- Market and advertise rental properties, ensuring high visibility on relevant platforms.
- Screen tenants, conduct background checks, and maintain positive tenant relationships.
- Manage lease agreements, ensuring compliance with contract terms and local regulations.
- Oversee property maintenance and coordinate with vendors for repairs and upkeep.
- Handle financial management, budgeting, and reporting to ensure profitability.
- Ensure compliance with regulatory requirements and local housing laws.
- Leverage knowledge of short-term rental platforms (Airbnb, Vrbo, etc.) for booking management.
- Resolve conflicts and provide high-level customer service to tenants and clients.
- Implement operational efficiency strategies to reduce costs and enhance property management.
Personal Assistant to the Owner
Private Residence
Boca Raton, FL
01.2019 - 08.2021
- Managed complex schedules and prioritized tasks to meet deadlines.
- Handled communication, including emails, calls, and correspondence with professionalism and discretion.
- Coordinated and planned personal and family events, ensuring smooth execution.
- Organized travel arrangements, including flights, accommodations, and itineraries.
- Demonstrated excellent problem-solving skills, resolving issues quickly and effectively.
- Maintained high standards of confidentiality and discretion in all matters.
- Utilized scheduling tools and communication platforms to enhance efficiency.
- Delivered exceptional customer service, building and maintaining relationships with vendors and service providers.
Private Nanny
Private Home
Boca Raton, FL
01.2019 - 08.2021
- Provided childcare for children of various ages, ensuring their safety and well-being at all times.
- Developed and maintained daily routines, including meals, naps, and educational activities.
- Assisted with homework and learning activities to foster educational growth.
- Applied positive discipline methods to encourage good behavior and personal development.
- Managed light household tasks related to child care, such as meal preparation and laundry.
- Maintained open and transparent communication with parents regarding children's needs and progress.
- Trained in first aid and ensured a safe, nurturing environment for children.
- Demonstrated exceptional multitasking and problem-solving abilities, ensuring smooth daily operations.
Receptionist
Salon Blu
Boca Boca Raton, FL
01.2018 - 03.2020
- Managed day-to-day operations of the salon, including opening and closing procedures.
- Handled drawer closeouts, ensuring accuracy in cash and credit transactions.
- Processed client transactions, including payments and scheduling appointments.
- Maintained organized client records, ensuring smooth operations and a high level of customer service.
- Assisted clients with questions and requests, providing a welcoming and professional environment.
- Managed appointment scheduling and confirmations to optimize salon workflow.
- Worked closely with stylists and other team members to ensure smooth service delivery.
Education
BBA - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL08-2021
Skills
- Bilingual: Fluent in English and Spanish
- Microsoft Office: Proficient in Excel (data analysis, budgeting, reporting) and Word (document creation, formatting, editing)
- Time Management: Expert in organizing schedules, prioritizing tasks, and meeting deadlines
- Communication: Strong verbal and written communication skills, maintaining professionalism in all interactions
- Event Planning: Skilled in coordinating personal and professional events from start to finish
- Problem-Solving: Adept at identifying issues and implementing effective solutions
- Customer Service: Strong focus on building positive relationships with clients and service providers
- Technology Proficiency: Familiar with scheduling tools, project management software, and communication platforms
Certification
- Club Management Certification
- Meetings and Events Management Certification
- Lodging Operations Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Property Administrator
Mi Casa Es Tu Casa LLC
09.2021 - Current
Personal Assistant to the Owner
Private Residence
01.2019 - 08.2021
Private Nanny
Private Home
01.2019 - 08.2021
Receptionist
Salon Blu
01.2018 - 03.2020
- Club Management Certification
- Meetings and Events Management Certification
- Lodging Operations Certification
BBA - Hospitality And Tourism Management
Florida Atlantic University
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