Summary
Overview
Work History
Education
Skills
Little League Volunteer Board Member
Languages
Timeline
Generic

Analucia Newkirk

Palm Harbor,FL

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable customer experience to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. High-energy with proven critical thinking and leadership abilities.

Overview

29
29
years of professional experience

Work History

Owner/Office Administrator

Sunset Elite Pool Services
PALM HARBOR, FL
06.2018 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Reconciled account files and produced monthly reports about office operations.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Achieved and maintained top client satisfaction and retention by communicating between clients and technicians.
  • Created and maintained company website and mobile offerings.

Master Stylist

Sydney Salon By Anila
PALM HARBOR, United States
08.2013 - 06.2018
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Colored and treated hair using modern technology.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Distributed business cards outside of salon to generate new business.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.

Master Stylist

Sa'Vain Salon And Spa
Oviedo, United States
04.2007 - 06.2013
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Distributed business cards outside of salon to generate new business.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.

Hairstylist

Michelle Rene Salon And Spa
Winter Springs, FL
02.2005 - 10.2007
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Distributed business cards outside of salon to generate new business.

Lead Server and Bartender

Froggers Bar And Grill
Oviedo, United States
05.2001 - 08.2007
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Hair Salon Manager

Trade Secrets LLC
Oviedo, United States
02.2001 - 10.2003
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Achieved personal sales goals by upselling products to meet individual needs.

Receptionist

Secret Garden Salon And Spa
Oviedo, United States
12.1998 - 05.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

Associate of Arts -

Seminole State College of Florida
Sanford, FL

Associate of Arts -

St Petersburg College
Clearwater, Florida

Cosmetology -

Woody's Hairstyling Institute
Orlando, Florida
09.2002

High School Diploma -

Oviedo Highschool
Oviedo Florida
06.2000

Skills

  • Staff Training
  • Office Management
  • Financial Services Support
  • Financial Records and Processing
  • Business Correspondence
  • Computer Operating Systems
  • Advanced Excel Spreadsheet Functions
  • Managing Public Relations
  • Spanish Fluency
  • Administration and Operations
  • Managing Employee Relations
  • Employee Coaching and Motivation
  • Scheduling and Coordinating

Little League Volunteer Board Member

As a Little League board member of 3 years, I work as a liaison between parents and coaches, ensure smooth seasonal operations, vote on annual budget and work closely with District Presidents to follow LL policy.

Languages

Spanish
Native or Bilingual

Timeline

Owner/Office Administrator

Sunset Elite Pool Services
06.2018 - Current

Master Stylist

Sydney Salon By Anila
08.2013 - 06.2018

Master Stylist

Sa'Vain Salon And Spa
04.2007 - 06.2013

Hairstylist

Michelle Rene Salon And Spa
02.2005 - 10.2007

Lead Server and Bartender

Froggers Bar And Grill
05.2001 - 08.2007

Hair Salon Manager

Trade Secrets LLC
02.2001 - 10.2003

Receptionist

Secret Garden Salon And Spa
12.1998 - 05.2001

Associate of Arts -

Seminole State College of Florida

Associate of Arts -

St Petersburg College

Cosmetology -

Woody's Hairstyling Institute

High School Diploma -

Oviedo Highschool

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Analucia Newkirk