Ana Lucia Soley Solorzano
Glendale,Az
Summary
Dynamic bilingual professional with proven expertise in customer service, notably with Concentrix. Excelled in building customer relations and negotiating terms, demonstrating strong interpersonal skills and fluency in Spanish and English. Achieved customer satisfaction targets through effective problem-solving and database research, ensuring swift claim settlements and service excellence.
Overview
3
3
years of professional experience
Work History
Team Member
Jersey Mike's Subs
Glendale, AZ
11.2024 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Sales Representative
Premium Roofing LLC
Glendale, Az
02.2024 - 08.2024
- Consulted with businesses to supply accurate service information via email, calls and in person.
- Negotiated prices, terms of sales and service agreements.
- Completed documentation smoothly to finalize sales.
- Travelled by automobile selling to the houses which roofs qualified for the company's services.
- Represented customers contacting their home insurance through the process of the claim.
- Keep open communication to the customers about the expected timelines and the claims status.
Customer Service Advocate
Concentrix
San Jose, Costa Rica
02.2022 - 05.2023
- Built loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Answered the customer's inquiries about their health insurance benefits.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handling complex concerns and achieving customer satisfaction targets.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Education
High School Diploma -
CUN
San Jose, Costa RicaSkills
- Database Research
- Call Center Experience
- Strong Interpersonal Skills
- Customer service
- Customer relations
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
Team Member
Jersey Mike's Subs
11.2024 - 01.2025
Sales Representative
Premium Roofing LLC
02.2024 - 08.2024
Customer Service Advocate
Concentrix
02.2022 - 05.2023
High School Diploma -
CUN