Ana Luisa Franco
Lodi,CA
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
7
7
years of professional experience
Work History
Memory Care Director
Oakmont Of Lodi
08.2022 - Current
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Conducted tours of facility to prospective residents and families.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Resident Care Coordinator
Oakmont Of Lodi
06.2021 - 08.2022
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Hired and trained [Number] new staff members on facility policies, patient care and medicine distribution.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
Resident Care Coordinator
Stacie's Chalet
01.2020 - 06.2021
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Hired and trained [Number] new staff members on facility policies, patient care and medicine distribution.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Medication Technician
The Commons At Union Ranch
07.2015 - 01.2020
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
LVN - NURSING
Gurnick Academy of Medical Arts
San Mateo, CA05.2021
Associate of Science - Health Administration
San Joaquin Delta College
Stockton, CA05.2019
Skills
- Employee Work Scheduling
- Recognition Programs
- Service Rates Establishment
- Policy and Program Development
- Medication Inventory
- Interdepartmental Functions Coordination
- In-Service Programs
- Operational Records Maintenance
- Employee Recruitment and Hiring
- Leadership Development
- Task Prioritization
- Clinical Staff Management
- Administrative Staff Supervision
Languages
Spanish
Native or Bilingual
Timeline
Memory Care Director
Oakmont Of Lodi
08.2022 - Current
Resident Care Coordinator
Oakmont Of Lodi
06.2021 - 08.2022
Resident Care Coordinator
Stacie's Chalet
01.2020 - 06.2021
Medication Technician
The Commons At Union Ranch
07.2015 - 01.2020
LVN - NURSING
Gurnick Academy of Medical Arts
Associate of Science - Health Administration
San Joaquin Delta College
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