Ana Luisa Muñoz Aguirre
Dixon,CA
Summary
Currently working in an office setting with
California Human Development (CHD) as a WEX participant, where I am developing and strengthening my administrative, organizational, and office support skills in preparation for a long-term professional office career.
In addition, I have previous experience in customer service, teamwork, and working efficiently in fast-paced environments, which has helped me build strong communication, adaptability, and problem-solving skills.
I am also currently completing professional training online courses through CHD to further prepare myself for the workforce. These certifications will be completed and presented at the beginning of my employment period as part of my continued professional development and commitment to excellence.
Certifications/Courses
-HACCP: Hazard Analysis and Critical Control Points in the Food Industry
-Good Manufacturing Practices (GMPs) in the Food Industry:
-Management: Operations and Procedures
-HR Management
-Safety Audits
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mexican Restaurants
Dixon
06.2023 - 04.2026
- Responded to customer inquiries, delivering accurate information about products and services to improve their experience.
- Coordinated with kitchen staff to ensure timely food delivery and enhance customer satisfaction.
- Trained new employees on service standards and restaurant policies.
- Maintained composure in stressful situations, effectively diffusing tensions and fostering a positive environment.
Office Assistant
CHD Dixon Office
04.2026 - Current
- Provided administrative support to staff, managing document copying, scanning, filing, and supply ordering to ensure seamless operations.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files and developed spreadsheets, faxed reports, and scanned documents to streamline organizational workflow.
- Created spreadsheets in Microsoft Excel to track office budget expenses and financial data for better resource management.
- Supported document preparation for internal reports and presentations.
Education
High School Diploma -
Dixon High School
Dixon 06-2024
Skills
- Administrative support
- Document management
- Data entry
- Microsoft Excel
- Workspace organization
- Customer service
- Employee training
- Effective communication
- File organization
- Mail distribution
Languages
Spanish
Native/ Bilingual
Timeline
Office Assistant
CHD Dixon Office
04.2026 - Current
Customer Service Representative
Mexican Restaurants
06.2023 - 04.2026
High School Diploma -
Dixon High School