Ana Luisa Rayos
Austin,TX
Summary
Committed Human Resources Representative specializing in delivering outstanding customer service to walk-in clients. Skilled in handling inquiries, resolving problems, and providing professional and empathetic guidance. Demonstrates expertise in managing confidential information, streamlining onboarding procedures, and improving the client experience within a fast-paced HR setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Representative
The University Of Texas At Austin
03.2024 - Current
- Assist applicants and new hires in English and Spanish with completing and submitting required paperwork.
- Handle sensitive, secure documents, confidential, routine and non- routine information appropriately.
- Assist with keying employee position assignments into HRIS.
- Manage collection of recurring employment documents and files.
- Photocopies and transmits information and documents to perform data entry.
- Provide administrative support for the HR office, schedule and organize meetings, calendars and office activities utilizing Outlook.
- Serve as initial contact and coverage for Human Resources office. Greet employees, visitors and students in English and Spanish, determines their needs, and directs them appropriately.
- Answer and refer phone calls and inquiries to ensure accurate and timely communication
Human Resource Information System Administrator
Randstad (Samsung Austin Semiconductor)
06.2021 - 11.2023
- Assisted HR Director with various research projects such as implementation of new HR processes,
data entry, audits, or changes within the HRIS Platform Workday. - Performed customer service functions by answering employee requests, questions, and verifications.
- Coordinated management of employee files using Samsung's internal drive.
- Supported the HR team during peak hiring periods and acts as a delegate for professional II as needed.
- Managed GHR system for expats and vendors.
- Migrated data from legacy system to EDM databases.
- Managed onboarding and offboarding of employees.
Human Resources Assistant
ASSA ABLOY
09.2022 - 03.2023
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Coordinated employee training programs to improve productivity and performance.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Helped organized company-wide events for team building purposes, boosting overall morale among employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
Barista
Starbucks
12.2019 - 07.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Arts - Organizational & Corporate Communication
The University of Texas At El Paso
08.2021
Skills
- Bilingual
- HRIS
- Data Entry
- Management System
- Communication
- Customer Service
- Workday
- Microsoft Excel/ Microsoft Word/ Microsoft PowerPoint
- Empathy
- Problem Solving
- Active Listening
- Conflict Resolution
- Professional Attitude
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Professional Development
- UHD Excel Workshops
- FS Cart Driver Training
- DFHS Driver Training
- Youth Protection Training
- DocuSign New User Training
- UHD - Interviewing 101
- Human Resources: Understanding HR Systems Features and Benefits COURSECourse: LinkedIn Learning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Resources Representative
The University Of Texas At Austin
03.2024 - Current
Human Resources Assistant
ASSA ABLOY
09.2022 - 03.2023
Human Resource Information System Administrator
Randstad (Samsung Austin Semiconductor)
06.2021 - 11.2023
Barista
Starbucks
12.2019 - 07.2021
Bachelor of Arts - Organizational & Corporate Communication
The University of Texas At El Paso
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
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