Analy Ruiz
Iowa Colony,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hardworking employee with customer service, multitasking, organization, and time management abilities.
Overview
10
10
years of professional experience
Work History
Human Services Technician III
Child Protective Investigations
Pearland, TX
07.2018 - Current
- Adhered to client confidentiality laws and site-specific procedures to ensure privacy and optimal experience.
- Prepared documents for review and responded to questions.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Served as a mandatory abuse reporter.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Inputted information and obtained quantitative and qualitative data on client details to provide requested services.
- Utilized complex client management systems, both digital and manual, and maintained sensitive information in highly encrypted databases.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
- Conducted home visits to assess clients' home environment and provide support.
- Supervised visits between parents and guardians and children who are under protective custody.
- Developed relationships with families in order to build trust and provide resources for them when needed.
- Actively listened to client concerns while remaining non-judgmental throughout the conversation.
- Coordinated services between multiple providers to ensure quality care was provided to clients.
- Provided transportation for clients when necessary for medical appointments, drug testing, and visitations.
- Visited clients at home to distribute community referral and resource information.
Administrative Assistant
Child Protective Services
Tyler, TX
05.2016 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for department heads.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Front Desk Receptionist
Andrews Center
Tyler, TX
01.2015 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Arts - General Education
Alvin Community College
Alvin, TXAssociate of Arts - Mathematics
Tyler Junior College
TylerHigh School Diploma -
Robert E Lee High School
Tyler, TX06.2012
Skills
- Case Documentation
- Scheduling
- Quality Assurance
- Bookkeeping
- Clerical Support
- Filing
- Research
- Mail Handling
- Travel Coordination
- Data Entry
- Documentation and Reporting
- Deadline-Oriented
- Outlook, Word, Excel
- Organizational Skills
- Attention to Detail
- Time Management
- Multitasking
- Team Collaboration
- Effective Communication
Languages
Spanish
Professional
Timeline
Human Services Technician III
Child Protective Investigations
07.2018 - Current
Administrative Assistant
Child Protective Services
05.2016 - 07.2018
Front Desk Receptionist
Andrews Center
01.2015 - 05.2016
Associate of Arts - General Education
Alvin Community College
Associate of Arts - Mathematics
Tyler Junior College
High School Diploma -
Robert E Lee High School
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